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Gucci - Team Coordinator, Troy Somerset Collection

Company

Gucci
Address , Troy, 48084, Mi
Employment type FULL_TIME
Salary
Expires 2023-07-24
Posted at 11 months ago
Job Description
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Role Mission
As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities
Sales Support
  • Answer, direct and transfer calls with exceptional level of professionalism;
  • Understand client needs to assist in escorting them to the proper department;
  • Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;
  • Provide dressing room support to Client Advisor and Client;
  • Interact with clients to ensure an elevated shopping experience.
  • Support the team in the selling process, ensuring the highest level of client experience;
POS
  • Facilitate store transfer requests, charge sends, and product inquiries;
  • Support with the packing and payment process;
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
Inventory
  • Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.
  • Assist the sales staff in pulling different styles and sizes from stock;
General
  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.
Key Requirements
  • Experience operating a POS system, a plus;
  • Familiar in Microsoft Word and Outlook;
  • Strong understanding of customer service needs and priorities;
  • Excellent interpersonal and communication skills;
  • Ability to multitask, with a strong attention to detail;
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
  • At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;
Key Pillars for Ways of Working
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Execute the mission of the role with a Radically Client-Centric mindset;
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
  • Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
  • Adapts own style to communicate impactfully
  • Builds trust-based relationships across boundaries and encourages collaboration
People Enabler
  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/
Role Mission
As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities
Sales Support
  • Understand client needs to assist in escorting them to the proper department;
  • Support the team in the selling process, ensuring the highest level of client experience;
  • Interact with clients to ensure an elevated shopping experience.
  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;
  • Answer, direct and transfer calls with exceptional level of professionalism;
  • Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
  • Provide dressing room support to Client Advisor and Client;
POS
  • Support with the packing and payment process;
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
  • Facilitate store transfer requests, charge sends, and product inquiries;
Inventory
  • Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.
  • Assist the sales staff in pulling different styles and sizes from stock;
General
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.
  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
Key Requirements
  • At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;
  • Ability to multitask, with a strong attention to detail;
  • Strong understanding of customer service needs and priorities;
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
  • Experience operating a POS system, a plus;
  • Excellent interpersonal and communication skills;
  • Familiar in Microsoft Word and Outlook;
Key Pillars for Ways of Working
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Execute the mission of the role with a Radically Client-Centric mindset;
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
  • Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
  • Adapts own style to communicate impactfully
  • Builds trust-based relationships across boundaries and encourages collaboration
People Enabler
  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
Regular
Start Date
2023-06-30
Schedule
Full time
Organization
Gucci America Inc.