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Gucci Associate Store Manager, Bloomingdales 59Th Street

Company

Gucci

Address , New York, Ny
Employment type FULL_TIME
Salary $86,000 - $96,000 a year
Expires 2023-06-09
Posted at 1 year ago
Job Description
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Role Mission
As a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operation and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.
Key Accountabilities
Business Leader
  • Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.
  • Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;
  • Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;
  • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
  • Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;
  • Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;
Client Development
  • Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;
  • Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
  • Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
  • Lead the team to consistently establish client relationships and propose local events through continuous networking;
  • Monitor monthly CRM database reporting.
Operations
  • Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
  • Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.
  • Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;
  • Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
  • Process incoming and outbound merchandise requests and shipment daily;
  • Support and maintain visual merchandising standards set by world-wide headquarters;
Talent Management
  • Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
  • Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;
  • Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
  • Support a consistent and branded onboarding experience for all new hires;
  • Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.
  • Assist with the performance check-in process for all store employees and set annual employee goals;
Key Requirements
  • Must possess an entrepreneurial vision;
  • Strong verbal and written communication skills;
  • Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;
  • Excellent organizational skills;
  • Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;
  • Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;
  • Commercial awareness and strong business acumen;
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
  • Bachelor’s Degree is preferred;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Ability to manage multiple tasks in a fast-paced environment;
  • Passion for the Fashion Industry;
Key Pillars for Ways of Working
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Execute the mission of the role with a Radically Client-Centric mindset;
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
  • Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
  • Adapts own style to communicate impactfully
  • Builds trust-based relationships across boundaries and encourages collaboration
People Enabler
  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States.
Salary Range – New York
For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $86,000 USD to $96,000 USD.
EOE M/D/F/V
Job Type
Regular
Start Date
2023-06-29
Schedule
Full time
Organization
Gucci America Inc.