Growth Experience Manager Jobs

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Company Overview

Salesforce Global Support, a part of the Customer Success Group ("CSG"), plays a vital role in delivering success to over 250,000 customers worldwide. With a strong customer-centric culture, we strive to provide a trusted world-class customer experience by offering the right level of engagement and expertise. As Salesforce continues to innovate and customers undergo digital transformations, we remain dedicated to crafting and tailoring new services and offerings to ensure the best customer experience possible.

Job Summary

As a Growth Lead at Salesforce, you will play a pivotal role in driving success for our customers. Your goal will be to find the highest leverage points with the customer experience to drive adoption, engagement and realize the full value of their products. You will be responsible for managing the scope, impact, and complexity of programs through all phases of the product life cycle. This position will work in conjunction with Product Management, Engineering, Design and Analytics to ensure the delivery of our roadmap. Your insights and expertise will be crucial in shaping the growth trajectory of our organization and driving customer success.

Responsibilities

• Testing and Experimentation: Hypothesize solutions and build them into an a/b testing roadmap or other experiments in partnership with Growth PM. With with Data Analyst to set goals for each test and evaluate outcomes.
• Strategic Growth Planning: Partner with data analyst to identify high-leverage areas with the product experience to drive customer acquisition, activation, engagement and revenue.
• Performance Tracking and Reporting: Establish KPIs and track the performance of growth initiatives, providing regular reports and insights to stakeholders and leadership.
• Collaboration and Communication: Work closely with cross-functional teams, including sales, marketing, product, and data analytics, to align growth strategies with overall business objectives. Interface with stakeholders relevant to product area keeping them informed on planned work and it’s impact.
• Roadmap Management: Build and maintain growth roadmap prioritizing initiatives and a/b tests based on impact and effort. Collaborate with feature area owners to combine efforts where possible.
• Growth Advocacy: Through communication with stakeholders and leadership, help teams understand the initiatives on the growth roadmap. Support broader understanding of growth as a function.

Qualifications

• Collaborative Team Player: Demonstrated ability to work collaboratively with cross-functional teams and influence stakeholders at all levels of the organization.
• Data-Driven Mindset: Understanding of data requirement for successful measurement of work. Proficiency in analyzing data from a variety of sources and using insights to understand the customer journey and identify areas of opportunity.
• Strategic Thinker: Proven track record of developing and executing successful growth strategies from ideation through execution. Ability to translate data points to the customer journey.
• Customer Lifecycle Knowledge: Demonstrated knowledge of customer lifecycle, from initial awareness to post-purchase engagement. Able to identify opportunities for optimization, personalized experiences, and targeted interventions to maximize realized value.
• Project Management: Excellent project management skills, with the ability to manage multiple initiatives simultaneously, work in a cross-functional team setting and set clear priorities.
• Experience: Bachelor's degree in Business, Marketing, or a related field with a minimum of 5 years of experience in growth marketing, product marketing, or business development.
• Analytical Skills: Strong analytical skills with the ability to interpret complex data sets and derive actionable insights. Able to take these insights and build a compelling customer centered story.
• Team Builder: Proven ability to support the creation and definition of new functions within existing organizations where processes are not defined and paths of collaboration need building.

Preferred Qualifications

• Salesforce Experience: Familiarity with Salesforce products and services.
• Data Science Background: Knowledge of data science concepts and tools for advanced data analysis and modeling.
• SaaS Industry Knowledge: Understanding of the Software-as-a-Service (SaaS) industry and its unique growth challenges.
• Start-up Experience: Experience working in a fast-paced start-up environment, driving growth and scaling initiatives.
• CRM Expertise: Experience with Customer Relationship Management (CRM) systems and their role in growth strategies.

Join us at Salesforce, and together, we'll shape the future of customer success and business growth in the digital era.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $ to $.

For California-based roles, the base salary hiring range for this position is $ to $.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.