Gm And Sr. Director, Consumer

About Us

KiwiCo is an innovative e-commerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn. Our core offering is a subscription service. We design and deliver awesome hands-on projects to kids. We also manage an e-commerce storefront and content platform. We take great pride and ownership in the products we build and in the community of parents and kids we serve. Our office is located in Mountain View, within walking distance to the Caltrain station. Currently, we work a hybrid schedule of Tuesday and Wednesday in-office and remote work the rest of the week.

What you’ll do

KiwiCo is an innovative e-commerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn. We take great pride and ownership in the products we build and in the community of parents and kids we serve.

As the GM and Sr Director, Consumer you will be responsible for accelerating the growth and profitability of our Consumer business. You will define and direct the holistic customer experience across our direct-to-consumer ecommerce, Amazon, and wholesale business channels.

This position reports directly to the Chief Customer Officer and works closely with the rest of the executive team and our marketing, digital and technology, and product functions in Mountain View, CA.

You'll Sweep us off our feet if...

• You are customer focused, looking after all aspects and touchpoints of the customer experience, and adapting and evolving our offering to better meet customer needs
• You are tenacious and dedicated, and thrive working with ownership, autonomy, and a healthy dose of competition
• You enjoy working cross functionally across marketing, technology, product, and sourcing to bring an amazing customer experience to life
• You are an experienced leader of high-performing teams, and effective at working cross-functionally and with executive leadership to make decisions and get things done
• You are data savvy, analyzing the market and competition, consumer needs and behaviors, and business performance and drivers
• You enjoy owning, creating and executing strategies to drive customer growth and satisfaction while developing innovative solutions to meet customer needs in new ways

You'll make an impact by...

• Establishing and executing pricing and promotion strategies
• Evaluating market and industry trends, and setting strategy and tactics accordingly
• Merchandising our products to best tell our story and drive conversion
• Creating and merchandising new formats to reach new audiences and need states
• Creating the Consumer strategy to meet these needs, gain share and accelerate growth
• Partnering with marketing, digital, creative, and product teams to execute strategy
• Developing a deep understanding of our customer’s preferences and needs
• Deciding all aspects of the consumer journey both online and offline
• Conducting regular analyses of business performance and plan/execute in response
• Building and leading a high-performing team of e-com strategists and merchandisers

Qualifications

• BA/BS required, MBA or similar graduate degree preferred
• 5+ years in a direct to consumer or subscription business preferred
• 5+ years in management consulting or strategic partnerships
• 5+ years building and leading high-performing teams
• 10+ years of experience in retail e-commerce, digital platform, or related business

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you.

Diversity

KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.

For the health and safety of our employees, proof of Covid -19 vaccination will be required for all employees who will be at KiwiCo Mountain View. KiwiCo will make reasonable accommodations to this policy for sincerely held religious beliefs and medical reasons on a case-by-case basis. This will not impact the consideration of your candidacy.