Global Delivery Head (Vp)

Detailed Description:

This role is responsible for leading global B2B Telecom Network operations.

Minimum Experience - 20 + Years of Experience in IT/BPO operations

Roles & Responsibilities

Global Delivery Head will be responsible for leading a large client engagement for DPO. This role has end to end accountability for the program at a DPO level. Key focus areas for this role are:

· Client

o Be a trusted partner for the client by delivering exceptional service and fulfilling commitments as made in the contract.

o Lead all Exec communication and stakeholder management within the client organization.

o Build and drive a culture of transformation with the client that aligns with contractual commitments and beyond.

o Drive a strong operational cadence that provides clear status of the service to the client.

· HCL

o Drive Revenue Growth within the account by leveraging the trusted partnership with the client.

o Deliver a strong and sustainable Margin performance that aligns with business case.

o Deliver on Operational, Transformational and Contractual commitments.

o Drive HCLs corporate directions on operational efficiencies, location strategy (Nearshore and NV) and optimized compensation strategies

· People

o Be a trusted leader for employees in org unit by helping people build their career.

o Drive a culture of performance that is aligned with the outcome for the program and HCL.

o Conduct townhalls, 1:1s, skip level meetings with the teams.

Skill set - Necessary Skills

· Strong expertise and domain knowledge of Telecom Network Services is mandatory.

· Experience in managing global operations with direct accountability for P&L.

· Experience of managing complex and large global transitions

· Strong financial acumen with proven P&L record

· Demonstrated ability to drive transformation and labor efficiencies.