Summary

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow, and become your best self. Become a maker of possible with us.

The Head of HR Operations & Service Delivery leads a global organization responsible for enterprise-wide HR service delivery and operations, including process execution, service delivery, risk and compliance, hire-to-retire lifecycle administration, HR technology and data strategy and strategic partner/vendor management. The role is responsible for strategic management of the global network of HR operations stakeholders, internally and externally, to ensure a high-quality associate experience.

Responsibilities

• Establish and lead contract and operational governance and manage relationships with HR operations and service delivery vendors and strategic partners
• Provide strategic direction and leadership for delivery of global hire-to-retire lifecycle administration, services, payroll and benefits administration
• Lead people analytics strategy and drive development of roadmap for leveraging people analytics to drive business outcomes
• Consult and advise on enterprise HR technology needs and lead the development of business case, RFP and selection process
• Create and drive strategic roadmap for process excellence, optimization and simplification
• Lead a continuous improvement strategy across the function utilizing data and stakeholder feedback
• Provide HR technology strategy and create innovation roadmap for enterprise-wide HR technology, including overall governance model
• Provide leadership support for the implementation of new technology and business process optimization
• Monitor service levels across vendor landscape to ensure SLAs are met or exceeded and drive to resolution when vendor performance lags
• Monitor vendor contracts, cost and/or service level risk

Professional Experience / Qualifications

• Ability to influence and advise senior HR leaders on matters related to HR technology and operations investments
• 15+ years leading HR operations in complex global environment
• Experience managing a large, global company’s relationship with and HR BPO
• Bachelor’s degree from accredited university of college
• Master’s degree in business administration, HR, IT or other related discipline preferred
• Experience leading enterprise-wide HR technology implementation
• Experience operating effective governance processes for enterprise-wide HR processes
• Education
• Experience managing and governing large, strategic vendor/partner relationships, processes and performance

Servant Leadership

When we began developing our strategic vision for the next five years—to Grow, Simplify and Empower—we knew that servant leadership was the key. We keep challenging ourselves to build a trust-based environment where we can empower our teams to help enable success by removing barriers and addressing concerns. It’s our belief that Leadership isn’t something you do to others, it’s something you do with others – a partnership. We are serious about continuously developing our people and are determined to see them become leaders themselves so that we can win as one BD. Our leadership program plays a big role here, but so does mutual trust and our day-to-day commitments.

• We’re a bold company looking for bold leaders who use their management, organizational and communication skills to get things done. We help our leaders to deliver against our strategic vision, doing right by our customers.
• We are inclusive and we expect you to be too. You’ll be leading diverse teams, helping them to innovate, explore new solutions and drive results together. This means instilling a welcoming culture where everyone is respected, trusted and supported.
• We do what’s right. That means operating with the highest ethics, working together and supporting each other. As a leader with us, you’ll be accountable, take ownership and step up where necessary.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://jobs.bd.com/

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