Vp, Underwriting Service Operations

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Responsibilities
Strategy and Planning:

• Scale Underwriting Service Operations by aligning transactional / core operations activities to standardize BU ops without losing specialty focus or quality.
• Recommend and lead the strategy and planning for UW Service Operations organization to unite the underwriting operations groups to align with the overall strategy of AINA Operations.
• Partner with Strategic Operations Management, Process Excellence, Strategic Portfolio Management and other applicable teams to adopt solutions that drive efficiency, customer centricity and improve underwriter capacity.

Execution:

• Analyze performance metrics and OKRs across the UW Service organization to drive operational performance
• Establish Standard Work in partnership with Operations Leadership (Process Excellence [Lean CoE] ) and drive adoption of lean practices, including cultural changes, across the UW operations org
• Identify opportunities to streamline underwriting service processes, reduce turnaround times, and enhance operational efficiency
• Drive labor arbitrage and sourcing opportunities in partnership with the Shared Services function to reduce Total Cost of Service
• Set goals and action plans to ensure operational standards are being met in alignment with the AINA business strategy
• Oversee the Underwriting Service Operations budget, optimize costs, and allocate resources effectively
• Ensure underwriting service practices comply with company policies, industry regulations, and relevant compliance standards

Talent Management:

• Identifying skillsets in competencies and drive the improvement to enhance both transactional and complex service delivery of accounts
• Develop diverse groups of teams, including Property, Casualty, Large Account Casualty, Middle Market and Multinational Lines, Captive, Financial/Professional lines, and Consumer Lines Operations
• Manage multiple teams led by Managers and/or Supervisors.

Capability Development:

• Build operational capabilities to drive UW Service Operations performance

KEY COMPETENCIES:
Individual:

• Service-oriented focus and ability to drive a consistently positive engagement for internal and external customers.
• Strong analytical and leadership skills with proven experience leading diverse, high-performing teams
• Possess a continuous improvement mindset and familiarity with Lean principles in order to recommend significant improvements to our processes and service
• Advanced team management and excellent leadership abilities, fostering a collaborative and results-driven culture
• Extensive experience in Underwriting Operations, with a history of progressive leadership responsibilities

Team:

• Effective verbal and written communication skills to interact with senior management, clients and team members
• Dedicated to providing excellent customer service and addressing client needs promptly
• Broad management and leadership knowledge to lead multiple product lines units

EDUCATION/CREDENTIALS

• 12 years prior experience in Insurance Operations role
• Bachelor’s Degree in related field preferred

Skills

• Self-starter demonstrating flexibility, accountability, and adaptability.
• Proficiency with all Arch systems and a solid understanding of Microsoft Word and Excel is required
• Knowledge of Microsoft Outlook, Word and Excel
• Excellent written and oral communication skills
• Must demonstrate proficiency in Teamwork and Interpersonal Skills, Communication, Technical, and Organization, Problem Solving and Service Skills

For individuals assigned or hired to work in Jersey City, New York City, Westchester County, California, and/or Colorado, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible.
St. Paul - 150,000 - 175,000
Jersey City - 190,000 - 250,000

• Click here to learn more on available benefits
• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.