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Front Office Supervisor - Renaissance By Marriott Harlem - New York, Ny
Company | Real Hospitality Group |
Address | Buffalo-Niagara Falls Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-29 |
Posted at | 9 months ago |
REPORTS TO: Front Office Manager
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
- Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
- To act as Duty Manager when required.
- To ensure maximum security of all items left in safety deposit boxes.
- To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected.
- To ensure effective and speedy check-out procedures.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To ensure maximum security in all areas under your control.
- To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
- To attend Management Meetings as required.
- To ensure that luggage is delivered to and collected from rooms speedily.
- To be readily available at all times to deal with problems or complaints.
- To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently.
- To ensure that all Front of House staff are correctly dressed at all times.
- To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
- To monitor trends within the industry and make suggestions how these could be implemented.
- To ensure that staff under your control are trained in Civil Defense measures.
- To ensure accurate and timeliness submission of all reports and administrative work.
- To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
- To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
- To be familiar with all local Civil Defense measures.
- To ensure that all Front of House areas are clean and orderly at all times.
- To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
- To ensure maximum room occupancy within agreed overbooking policy.
- To ensure that rooms have been serviced and maintained to the standards established by the Company.
- To ensure that accounts are balanced daily.
- To ensure that newspapers and parcels are delivered to rooms without delay.
- Plan and organize the work of others.
- Deal with the general public, customers, associates, union and government officials with tact and courtesy.
- See differences in widths and lengths of lines such as those on graphs.
- Analyze and interpret established policies.
- Read and interpret business records and statistical reports.
- Use mathematical skills to interpret financial information and prepare budgets.
- Understand government regulations covering business operation.
- Change activity frequently and cope with interruptions.
- Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
- Be available for work evenings, weekends and holidays.
- Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
- Speak and write clearly.
- Accept full responsibility for managing an activity.
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