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Front Office Specialist Jobs

Company

Wellstar Health System
Address , Griffin, 30224, Ga
Employment type FULL_TIME
Salary
Expires 2023-06-08
Posted at 1 year ago
Job Description

Overview


The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Responsibilities


What you will do
  • B. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  • A. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
  • C. Communicating quickly and often with patients, if there is a delay or wait for patient care.
  • E. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
  • D. Working with both clinical staff and providers in a team approach.
  • Operations/Revenue Cycle:
    • a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
    • b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
    • c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
    • d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
    • e. Contacting patients for appointment reminders
    45%
  • C. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
  • Customer Service:
    • a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
    • b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
    • c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
    • d. Working with both clinical staff and providers in a team approach.
    • e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
    45%
  • B. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
  • Other duties as assigned by management.
  • D. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
  • Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
  • A. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
  • Administrative:
    • Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
    • Other duties as assigned by management.
    10%
  • E. Contacting patients for appointment reminders
Required for All Jobs
  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.


Qualifications


Qualifications
  • Required High school diploma or equivalent.
  • Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
  • Knowledge of insurance filing and requirements. preferred
  • Previous customer service experience Required
  • 1-2 years administrative front office experience in a physician practice or health care setting Preferred
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.

Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!