Front Office Manager - Conrad New York Midtown

Our recently renovated luxury hotel in New York, Conrad New York Midtown, is seeking a
Front Office Manager
to join ourleadership team!

Located in midtown Manhattan, this urban luxury hotel has over 500 rooms, 6,000 square feet in banquet space, and 2 food and beverage outlets. This includes the renovated 3-meal restaurant and in-room dining.

Want to learn more?,,

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Recruit, interview and train team members
• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure compliance with Company standards
• Complete audit procedures, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Teamwork - We're team players in everything we do.
• Now - We operate with a sense of urgency and discipline
• Leadership - We're leaders in our industry and in our communities.
• Ownership - We're the owners of our actions and decisions.
• Integrity - We do the right thing, all the time.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Adaptability
• Dependability
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Medical Insurance Coverage -for you and your family
• Career growth and development
• Recognition and rewards programs
• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Team Member Resource Groups
• Best-in-Class Paid Time Off (PTO)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Go Hilton travel discount program
• Mental Health Resources
• Supportive parental leave
• Access to your pay when you need it through DailyPay
• Matching 401(k)

• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Salary Range:
The annual salary range for this role is $70,000 - $75,000 and is based on applicable and specialized experience and location.

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