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Overnight Front Office Agent (Part-Time)

Company

Loews Hotels & Co.
Address , Orlando, Fl
Employment type PART_TIME
Salary
Expires 2023-10-03
Posted at 9 months ago
Job Description
The Caribbean-inspired Loews Sapphire Falls Resort transports guests to paradise where blue waterfalls cascade across lush grounds and the invitation to cool relaxation is everywhere. Reminiscent of a leisurely estate in the heart of the tropics, the calming sounds of steel drums call guests to take in the scenic water views and indulge in Caribbean flavors while they ease into ‘island time’ and let go.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Job Specific
  • Provide detailed information about hotel facilities and operating hours
  • Attends all appropriate hotel meetings and training sessions
  • Maintain the cleanliness and excellent condition of equipment and work area
  • Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
  • Read Group Profiles and Banquet Event information on a daily basis
  • Provide check cashing and foreign currency conversion for hotel guests
  • Maintains proper stock of all supplies in Front Office
  • Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
  • Notifies appropriate individuals and departments of any problems or unusual matters of significance
  • Other duties as assigned
  • Maintains clean and excellent condition of Front Desk area
  • Receive and transmit guest messages
  • Adhere completely to all Loews Hotels Star Service Standards
  • Sell rooms in accordance with Front Desk sales strategies
  • Coordinate with other hotel departments to satisfy guest requests
  • Obtain necessary credit and payment information from guests
  • Is polite, friendly, and helpful to guest, employees and management
  • Executes emergency procedures in accordance with hotel standards
  • Distribute and coordinate completion of SQS survey cards during guest check-out
  • Promotes and applies teamwork skills at all times
  • Complies with all hotel standards, policies, and rules
  • Complies with safety regulations and procedures
  • Remains current on hotel information and changes
General
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
  • Excellent guest service skills
  • Must be able to stand for an eight-hour shift
  • Able to work a flexible schedule, including weekends and holidays
  • General knowledge of hotel departments
  • Excellent communication skills – oral and written
  • Knowledge of computer programs utilized in property management