Front Desk Supervisor Jobs

• $200.00 SIGN ON BONUS!**

Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities

• Trains for and acts in Security role as person in charge when needed.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Maintains good working relationships and communications with all departments.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
• Welcomes guests in a friendly, prompt and professional manner.
• Supports lobby bar including staffing, training, and coverage.
• Resolves guest complaints quickly, efficiently and courteously.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• We offer an excellent travel discount program.
• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.