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Company | Placemakr |
Address | San Jose, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Placemakr is a venture-backed startup on a mission to change the future of hospitality and home. With properties in four major metro areas (and many more coming!) we operate a platform that allows buildings to blur the line between hotels and apartments. Our tech-enabled buildings create a one-of-a-kind guest experience and tremendous value in the underlying real estate. Whether a guest or resident is with us for three days or three years, these are more than just spaces to spend the night—they are a place to call home.
- Lay the groundwork each day to ensure you and the team are prepared for all guest/resident interactions including but not limited to residential requests/updates, checking guests in and out, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, securing and servicing front door and garage controlled access, and assisting customers with any and all questions or needs
- Become an expert on your building and the surrounding neighborhood so that you can provide recommendations + concierge level services and help solve on-site problems with creative solutions
- Create a culture consistent with Placemakr’s core values and world-class quality of service
- Manage your team of Guest Experience Associates, ensuring they are well trained, supported and set up to succeed in their roles
- Additional duties and responsibilities as assigned
- Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, consistently positive customer reviews, and more
- Ensure that our guests/residents have everything they need to have the best stay possible, so that they never want to stay anywhere other than Placemakr again
- Take ownership of the overall front of house operation, collaborating cross-functionally with other leaders and implementing best practice operations to achieve a consistent level of service that meets Placemakr brand standards while beating budget
- You have a high school diploma and at least 2-5 years of hospitality/concierge experience.
- You are highly organized and excel at managing your time and resources proactively to knock your goals out of the park- the kind of person who keeps their desk clean and orderly and multitasks efficiently and effectively.
- You have at least one (1) year of experience as a team leader, supervisor or mentor which allows you to excel at managing all guest-facing employees during your shift.
- You are a people person and love making other people happy. Your personality is infectious, leaving a positive lasting impression on everyone you come in contact with.
- You hear and see yourself in our core values, and are excited to live by them.
- You are a stellar communicator who can effectively communicate with guests from all walks of life.
- You are obsessed with customer service. Your life’s calling is to delight the guests you serve at every turn. In your personal life, you are empathetic to the needs of others.
- You’re the kind of person that everyone is excited to be around because they feel like you’re a true team player.
- Property Leadership roles come with additional benefits such as cell phone reimbursement and health and wellness stipend
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