Front Desk Supervisor (Pre-Opening)

Opportunity: Front Desk Supervisor (Pre-Opening)

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Compensation: $25/ hr

Potential Career Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions

• Make and confirm reservations.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform other duties as requested by management.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Compute bills, collect payments, handle cash, and make change for guests.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Work schedule varies and may include working on all shifts, holidays and weekends.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.