Front Desk Lead Jobs

Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.

The Front Desk Lead is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• College course work in related field helpful.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Flexible and long hours sometimes required.
• Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
• Maintain a warm and friendly demeanor at all times.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
• Review Front Office log and Trace File daily.
• Monitor key control to maintain hotel security.
• Previous supervisory responsibility preferred.
• Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Must have a valid driver's license for the applicable state.
• Be aware of all closed out and restricted dates.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Be able to perform all duties of Guest Services Agent.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training and cross training of new hires and current employees on a regular basis.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Attend all hotel required meetings and trainings.
• Be familiar with all in-house groups.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Responsible for issued house bank.
• High School diploma or equivalent required.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting, planning and execution.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Have knowledge of and assist in all emergency procedures as required.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Follow and enforce all Highgate Hotel hotel credit policies.

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

La Quinta Virginia Beach

2800 Pacific Avenue

Virginia Beach, VA 23451

The Club Floor Attendant is responsible for providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The club floor attendant is responsible for the set up and maintaining of the breakfast buffet while insuring that all breakfast tables are kept clean and presentable at all times.

Sign-On Bonus offered for eligible full-time employees.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Be familiar with all in-house groups.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Ability to stand during entire shift.
• Must be able to show initiative, including anticipating guest or operational needs.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Perform other duties as requested by management.
• Review Front Office log and Trace File daily.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Be able to perform all duties of Guest Services Agent.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Set up and Break down of the breakfast buffet area according to established standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Be aware of all closed out and restricted dates.
• Monitor key control to maintain hotel security.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Pro actively pre-bussing tables, and promptly resolving any guest requests.
• Keep all work areas clean and properly stocked according to the current meal period.
• Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Have knowledge of and assist in all emergency procedures as required.
• Must be able to maintain confidentiality of information.
• 7242
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Flexible and long hours sometimes required.
• Attend all hotel required meetings and trainings.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
• Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Responsible for issued house bank.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Keep all tables cleaned and properly set according to property specific standards.
• Follow and enforce all Highgate Hotel hotel credit policies.
• Maintain a friendly and warm demeanor at all times.
• Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Assist fellow employees as needed throughout the shift.
• Ensure overall guest satisfaction.
• Must be able to cross-train in other hotel related areas.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.