Front Desk Medical Receptionist

Location: Alexandria, VA

Status: Full-Time/Non-Exempt

Salary Range: $21.00 - $25.00

No Evenings, Nights, or Weekends and No Major Holidays!

Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

We offer great benefits!

• No nights, no weekends, no holidays and no on-calls!
• Life insurance of 50K covered by Virginia Heart, with option to purchase additional
• Employee Referral Bonus
• Semi-annual employee surveys
• Up to 28 days paid time off, with accrual of 1 additional vacation day per year through year 10
• Employee Committee Opportunities (e.g., Diversity/ Inclusion, Employee Advisory Committee)
• Comprehensive benefits package with low premiums (Medical, dental and vision)
• Flexible spending accounts, pretax dollars for health and dependent care
• Paid Short Term Disability with optional long-term insurance available for purchase
• Employee Discount Programs
• 401K pension plan based on profit and a percentage of salary
• Career Advancement Opportunities
• Annual merit-based increases
• Employee assistance program for mental and physical well-being
• Set shifts and schedules
• Employee Appreciation Events, includes therapy dogs, raffles, other fun rewards

Position Summary

Virginia Heart is a progressive, growing practice committed to providing excellence in cardiovascular care. We're currently seeking friendly, dependable professionals to provide daily administrative and customer service support to medical office operations in this critical role in our busy practice. This ideal candidate must have a high level of customer service and professionalism.

Responsibilities

• Respects and maintains patient privacy and dignity. Adheres to HIPAA law at all times.
• Checks insurance eligibility; obtains patient insurances referrals as needed.
• Collects external/ internal mail on a daily basis and distributes appropriately.
• Collects co-payments, prepares patient receipts, and posts payments accurately via EMR.
• Keeps reception area and waiting rooms clean and presentable at all times.
• Provides friendly and efficient telephone services.
• Performs daily chart preparation ensuring that required documentation is prepared in advance to ensure efficient patient flow.
• Responsible for greeting all patients in a courteous, professional, and timely manner.
• Schedules appointments either via phone or in person.
• Registers patients in EMR system, verifies demographics and updates accordingly.
• Provides exceptional customer service.
• Provides support to the office manager, physicians, billing, clinical staff and most importantly, the patient.
• Able to identify all accepted insurance plans and cards.

Requirements

• Detail oriented
• Excellent customer service skills and positive attitude
• Minimum one year of experience in a receptionist position in a fast-paced environment
• Medical office experience in a multi-provider office preferred
• Bilingual (English/Spanish) a plus
• Computer proficient with good typing skills
• Strong communication skills and pleasant phone manner
• Ability to multi-task
• Prior experience with the use of an Electronic Medical Record (EMR) preferred
• High School Diploma or equivalent required

This job description in no way states or implies that these are the only job duties to be performed by the employee occupying this position. Employee may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all federal, state, and municipal laws.