Founding Operations Lead Jobs

🏆 What You'll Achieve

• Collaborate closely with the internal engineering team to create systems & products that address customer inquiries, resolve issues, and crate a simplified experience
• Proactively engage with customers to understand their needs, provide guidance, and drive value realization
• Develop and implement scalable processes and best practices to optimize the customer experience & application process
• Own the end-to-end customer journey, ensuring customer satisfaction, retention, and expansion
• Act as a trusted advisor and strategic partner, guiding customers on how to maximize the value of our partnership

✨ About You

• Growth mindset: You have a hunger for personal and professional growth and are excited to grow together with our organization.
• Adaptable in a startup environment: You thrive in a dynamic, rapidly evolving startup culture and can easily navigate through ambiguity.
• Passionate about customer experience You share our passion for creating positive customer experiences and are committed to helping customers achieve their goals.
• Action-oriented mindset: You possess a strong bias towards action and are driven by delivering results.
• Experience with the grants & contracts process: You aren’t scared of 150 page RFPs or FOAs, and have successfully won multiple bids you’ve worked on. You know how to source opportunities and are confident recommending RFPs & FOAs to customers.

📈 Requirements

• Customer-centric approach: You are dedicated to understanding customer needs, providing tailored solutions, and ensuring their success.
• Proven experience: You have a track record of success in winning opportunities and an obsessive attention for detail.
• Tech-savvy: You are comfortable working with software tools and have a good understanding of technology concepts.
• Excellent communication skills: You have exceptional interpersonal and communication skills, allowing you to effectively engage and build relationships with customers.

🚀 Bonus Points

• Experience with climate opportunities: You’ve worked on RD&D with the DOE and know that there are 12 different SBIRs. You come to us with deep-expertise & passion in a specific area (EVs? Clean energy? Circular economy?).
• Experience in high-growth startups: Previous experience in a fast-paced startup environment will be a significant advantage.
• Knowledge of AI: Familiarity with AI and LLMs a plus. Excitement mandatory.

Location: We are a remote team in the Bay Area & Washington DC. We have a strong preference for future team members to be in one of those two locations, but will consider exceptional fits.