Field Technician, Memphis, Tn

Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A base salary $45,073 - $92,456, a full benefits package including; Health, Dental, Vision, Paid Time Off ( PTO), Short and Long Term Disability, Life Insurance, Holidays, Parental Leave, 401 ( k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Position:

We are looking to add Field Service Technicians to join our service team. The position requires an individual who has mechanical aptitude, and is dependable, safety minded, and works well within a team environment. You will be responsible for hands-on field service work and we are looking for technicians with various levels of experience ( Tier 1, Tier 2 and Tier 3).

Responsibilities:

• Work with Network Planning and Customer Service Delivery to provide Field perspective to network deployment as well as to provide expertise in deployments.
• Management of contractors and vendors.
• Responsible for maintaining the Cogent fiber network ( locates, maintenance, splicing, emergency restoration, transmission equipment maintenance)
• Responsible for maintaining Cogent Data Centers ( facility maintenance, compliance, equipment maintenance)
• Work with AC and DC power systems.
• Responsible for all network field activity on Cogent network.
• Maintain proficiency within the telecommunications infrastructure, fiber, CWDM and DWDM technologies.
• Turn-up and test new customer circuits at Cogent Data Centers, carrier neutral datacenters, and multitenant office buildings, document and communicate changes.
• Independent and self-starter.
• Installation of Network Elements within Cogent Communications locations ( Data centers, POPs, Hubs).

Qualifications:

• Travel 30%, 5+ years of experience on telecommunication networks.
• High-energy individual with interpersonal skills to work effectively with others, motivate peers, and drive project to completion.
• Experience in the use of telecommunications test equipment: optical power meters ( OPM – OLS), OTDR, OSA, Ethernet / IP testers; interpretation of test results
• Strong problem solving and troubleshooting skills.
• 1+ years of field experience in DWDM and / or IP networks

Additional Desired Qualifications:

• Project Management experience.
• Experience on daily operations of a Datacenter ( Diesel Generator, UPS, HVAC).
• Experience maintaining a fiber network.

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I agree to abide Cogent’s mandatory vaccination policy.

To apply for the Field Technician position, please submit your resume and cover letter to [email protected] .

Cogent Communications is an Equal Opportunity Employer.