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Field Services Technician I - Gaming (Ozone Park / Queens, Ny)
| Company | IGT |
| Address | , |
| Employment type | |
| Salary | $20.00 - $23.50 an hour |
| Expires | 2023-09-19 |
| Posted at | 8 months ago |
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Join the WINNING TEAM at IGT Global
Join the WINNING TEAM at IGT Global! IGT is seeking a Gaming Field Services Technician in the area of (Queens, NY / Ozone Park). The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
- 401K with employer match and 100% vested day one
- Medical benefits day one of being an IGT employee
- 3 weeks of paid vacation per year, prorated first year
- Company paid parental leave, life insurance, short term disability and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
- 12 paid holidays plus 2 floating holidays per year
Responsibilities
- Knowledge share with internal and external customers on new products.
- In-depth user-level knowledge of SAP preferred.
- Maintain a positive image of IGT with co-workers and IGT’s customers.
- Resolve technical problems and perform program upgrades, and download set up.
- Troubleshoot with input and output tests.
- Reading and translating wiring diagrams.
- Support various projects including new casino openings and expansions.
- Knowledge share with customers on basic game functionality.
- Set up game options and test various devices.
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
- Install, repair and maintain data lines, fiber optics, and telephone lines.
- Successfully delegate to peer staff on various system projects.
- Maintain accurate inventory of parts issued.
- Responsible for various install, troubleshooting, and repair of IGT gaming machines.
- Follow documentation, policies and procedures and perform tasks with minimal supervision.
- Testing programs with various verification devices.
- Test pay table, reel strip and bonus awards.
- Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
Qualifications
Education Required
- High School Diploma or equivalent required.
- Technical or I.T. related training or education is a plus.
Experience Required
- 2+ years of electronics, repair, field, or related industry experience.
Skills Required
- Ability to follow policies, procedures, and safety guidelines.
- Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
- Must be computer literate and have documented technical experience.
- Must be able to adapt to various jurisdictions and interface with compliance officers.
- Knowledge of tools and experience using the tools is required.
- Knowledge and understanding of AC/DC fundamentals.
- Must be able to lift 50 pounds and able to stand a full shift.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $20.00 - $23.50. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
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