Service Technician Jobs

• Experience: Mid-level
• Hours:Full Time
• Travel: Occasional to Regular

• Mechanically minded
• Solution oriented
• Customer-focused
• Technical aptitude
• Reliable
• Personable

Rewards

• Professional Development
• Work/Life/Balance
• Health and Well-being
• Employee Discount Programs
• Retirement and Savings Program
• Vehicle Program

Working at Patterson

“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” – Tom S., Dental Service Technician

“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” – Mark L., Dental Service Technician

“Working for Patterson Veterinary has given me more passion to help people and animals.” – Juan G., Veterinary Service Technician

“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” – Clinton C., Animal Health International Service Technician

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Responsibilities:

• Perform other duties as assigned
• Follow checklists, ensuring all critical parts are examined.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Install and/or Repair Dental Equipment: The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.
• Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
• Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.
• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Demonstrate knowledge on the installation procedures and jobsite protocol.

Additional Responsibilities:

• Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.
• Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

Job Qualifications

• Must be able to lift boxes and dental supplies up to 1-25 pounds
• Valid driver’s license along with good driving record
• Requires basic computer skills and/or ability to use smart phone/tablet
• Mechanical aptitude required
• High school diploma or equivalent