Gaming Program Coordinator Jobs

About Ascendion :

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Master your craft with leading training programs and hands-on experience
• Solve complex problems - and learn new skills
• Build the coolest tech for world’s leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Gaming Program Coordinator.

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Responsibilities

• Manage Support Confluence and SharePoint sites, with a focus on accuracy in content and consistency in branding/look feel
• Organize and drive tasks assigned by team members
• Partner with other teams for various support projects and activities
• Collaborate closely with support leads to draft and prepare communications and reports
• Own and maintain team process documentation and infrastructure, including OneNote, SharePoint and other internal tools
• Provide assistance to Service Delivery team, supporting agent audits and process adherence and assisting with documentation
• Experience with Zendesk

Minimum Qualifications & Skills

• Ability to commit to accuracy and integrity on tasks small and large
• A passion for gaming and willingness to take part in required play and testing
• History of executing on tasks while managing and building relationships
• Data/reporting experience
• Strong skills with Office 365: PowerPoint, Outlook, Word, Excel, Teams
• Proven success as a project manager or coordinator
• Strong written and verbal communication skills, experience writing work communications and/or content (samples required)

Must Haves:

• Agent management 18 months
• Agent workflow management/backend tool management
• Bachelor’s degree, Associates degree or PMP
• Reporting experience: preparing all metrics
• Experience with SharePoint, Confluence, and Zendesk
• Background in gaming or previous studio experience

Location: Remote

Salary Range: The salary for this position is between 55000- 60000 Annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [09-10 days/hours of paid time off]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!