Executive Officer, Communications Jobs

Basic Function

The Executive Officer, Communications (and Special Events), will work in partnership with the broader Customer Experience team and other agency departments to plan, develop, implement, and manage strategic internal and external communications programs and initiatives in alignment with the agencys mission and goals. This role requires a proactive, nimble communications professional who thrives in a fast-paced, evolving environment. The ideal candidate is a passionate, persuasive storyteller with a deep understanding of local, regional, and national digital, print, broadcast, and social media. This role oversees internal and external communications, incident communications, crisis communications and special events team members.

Example Of Duties

• Develops and directs coordination of and promotion of programs and policies, including negotiating contractual agreements with private entities, as well as other public agencies
• Directs efforts to manage Metro’s External Communications policy while developing key messages for projects, programs, and initiatives
• Analyzes communications plans to identify successes and areas for improvement; modifies processes as necessary to provide a clear path to ensure team success and alignment with Metro’s mission and goals
• Represents Metro before public officials, private entities, professional, civic, governmental groups, and at community and special events
• Develops and executes departmental strategy and ensures alignment with agency goals
• Prepares and presents written and oral reports to Board members, Metro management, government officials, key stakeholders, community groups, and the general public
• Develops and reviews scope of work for contracts; resolves legal, contractual, and technical issues
• Establishes and maintains relationships with Metro Board members and Board staff; regional and local elected officials; and business, professional, civic, government, and community groups regarding Metro plans, policies, programs, and services to build trust and foster key strategies and initiatives
• Communicates Metro’s safety vision and goals; oversees the implementation of agency and departmental safety rules, policies, and procedures; and maintains accountability for the safety performance of all assigned employees
• Establishes and implements performance measures and evaluates staff performance
• Leads budget development and management, including proactively evaluating and optimizing resources on an ongoing basis
• Directs the development and implementation of work plan goals, objectives, policies, procedures, and work standards for assigned function, and monitors progress
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
• Directs the development of extensive customer-related and/or Communications programs and studies, including evaluations of existing and proposed services, costs, productivity, cost-effectiveness, and service area impact,
• Recruits, supervises, and evaluates assigned staff; manages staff personnel issues
• Assists executive management in responding to inquiries, complaints, and investigations
• Consults with and recommends to Metro management, Board of Directors, and municipal and transportation officials on the direction, progress, preparation, and funding of external facing policies and programs

May Be Required To Perform Other Related Job Duties

Requirements For Employment

A Typical Combination Includes

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one-year basis.

Education

• Bachelor′s Degree in Business, Public Administration, Public Policy, Marketing, Communications, or a related field; Master′s Degree in a related field preferred

Experience

• Eight years of relevant senior management-level experience in customer relations; marketing; government relations; communications; public affairs/relations; public art or public engagement

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications

• Experience developing and managing multiple event budgets concurrently.
• Experience working on political campaigns and/or in communications for elected officials.
• Proficient in both English and Spanish.
• Experience developing and implementing strategic campaigns within abbreviated timelines.

Knowledge

• Administration methods, including goals setting, program and budget development and implementation, capital and operating budgets, funding sources, and finance best practices
• Research theories and techniques
• Theories, principles, and practices of marketing, advertising, public policy, communications, web and social media, and public engagement
• Organizational structure, functioning, and protocol of public agencies and state/federal/local governments
• Modern management theory, including staff management
• Social and political issues influencing transportation programs
• Decision making processes and implementation

Skills

• Directing the overall operations of a major function within Communications
• Establishing and implementing policies and procedures
• Mediating and negotiating
• Management of staff, projects, programs, and initiatives
• Exhibiting diplomacy and tact when communicating with others
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Planning and administering a departmental budget
• Interacting professionally with Metro employees, Board of Directors and Board staff, elected officials, stakeholders, and the public
• Supervising, training, and motivating assigned employees
• Determining strategies to achieve goals
• Making presentations and publicly speaking to large audiences
• Developing and editing high-quality materials

Abilities

• Plan financial and staffing needs and resource allocations
• Represent Metro before public officials, private entities, professional, civic, governmental groups, and community and special events
• Read, write, speak, and understand English
• Build a high performing culture
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Manage a diverse team of individuals
• Collaborate with internal and external partners
• Establish and implement performance measures for the department and staff
• Prepare comprehensive reports and correspondence
• Handle highly confidential information and materials

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.

( KM)

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Ptsc Benefits

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Cesar E Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits : Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.