Customer Service Care Coordinator

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and resolve problems as necessary Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive Monitor quality scores and verify accuracy Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information Proactively coordinate with customers and claims to rectify any damages that may occur Efficient data entry ability, knowledge of company software, problem-solving skills to ensure accurate records, and ability to handle stressful situations and conversations Knowledge of Microsoft Office Suite Good telephone communication skills required Previous customer service experience required Previous data entry experience required Office Environment