Event Planning Manager Jobs

Join us for this incredible opportunity to be part of our Engineering team as a Miraval Austin: Event Planning Manager at Miraval Austin Resort and Spa located in Austin, Texas. Full-time opportunities available! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Generous Paid Time Off policy*
• Tuition Reimbursement*
• 401K with company match*
• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*
• Paid Family Bonding Time and Adoption Assistance*
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
• Access to resort facilities including spa services, programming, hiking trails and gym

• Exact benefit package is contingent on status

The Role:

As the Event Planning Manager, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who has experience in events and the functions of a hotel.

The Event Planning Manager is responsible for planning and executing all aspects of assigned group events from contract through the onsite event. This individual works with all resort departments to execute all aspects of contracted retreats and mindful meetings. For the resorts that offer mindful weddings, this position also supports their success. The Event Planning Manager engages groups in the Miraval experience with the best available, revenue-driven culinary, programming and spa options.

Reporting to the Group Sales & Events Director, this position is a full-time salary position that is located at the resort.

Specific Duties:

• Manages final group bill, deposits and final payment including World of Hyatt points and commissions
• Serves as primary point of contact for all group business at Miraval and fully coordinates events so that guest experiences are consistent with what has been represented to our guests
• Is familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Schedules hotel spaces, creates and publishes calendars and notices to ensure that guests, attendees, and hotel staff are informed of all group events, including programming
• Conducts follow up post events
• Source vendors for meeting services not in Miraval inventory including upcharge per SOP.
• Makes suggestions to improve the delivery of guest services and identifies new business opportunities that will enrich the Miraval guest experience
• Interface with clients daily while on property and handle all staff introductions
• Generates revenue through educating and selling Miraval Experiences that are engaging and embody our core values; primarily meetings, private meals, and programming
• Responds to all complaints and problems in a positive manner and takes action to resolve
• Stays informed on the latest trends for activities and programs of competitors and guest demands
• Supports the team by anticipating and providing help as needed.
• Shows concern by taking action to assure that our guests have a quality experience
• Prioritizes and follows through on all job-related duties.
• Manage rooming lists, cut off dates, and attrition calculations in conjunction with the Sales & Events Coordinator.
• Assists/Conducts timely feedback sessions for Sales & Events Coordinator position
• Demonstrates a positive attitude and acknowledges guests in a welcoming and friendly manner
• Assist sales team in coordinating in-market sales trips or FAMS.
• Assures that all event services are provided in a manner that exemplifies established quality standards and are in compliance with applicable regulations and requirements
• Participates in available training opportunities and applies learnings and newly identified best practices where possible
• Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations.
• Daily tasks include, but are not limited to, conducting property tours, creating catering and sales portfolios (resumes), arranging AV and other meeting needs, creating collateral and menus, and communicating with other team members to ensure that scheduled events are run properly
• Ensures that all confidential and financial data is maintained securely and handled in a discreet fashion
• Accurate assimilation and processing of banquet charges for accounting