Travel Support Consultant (Sabre Expert)

Navigatr Group is a privately held company that invests in travel companies that elevate the customer experience and drive innovation. Our expansive and growing group of brands empowers seamless access to a comprehensive range of luxury travel options and services globally with over $1 billion transactions annually.

Navigatr Group’s goal is to create a more purposeful travel industry through its strategic investment, best-in-class services and philanthropy.

As Navigatr continues its rapid growth, we are currently hiring talented Customer Support Consultants to join our new dynamic Customer Support team. Be a part of an exciting new group of after-hours team members who have exemplary customer service skills, assist with our clients travel needs, have an eagle eye for details, and love the challenge of trouble shooting files.

This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, or issuing urgent tickets for one of our Leisure Consultants.

Our stellar team has a, “Yes! I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.

Why work for us?

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.

Responsibilities

• Successfully demonstrate proficiency in Sabre and a willingness to learn another GDS
• Performs other duties and assist in all areas as assigned
• Document and provide feedback/action summary on any call received
• Be the first point of contact for all non-business hours of operation questions across all our divisions: Business, Leisure, Retail, and Kensington Tours clients while adhering to each division’s specific policies and procedures
• Stay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements
• The ability to solve problems independently
• Support reservations on our in-house booking tools
• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures
• Work with global DMCs, suppliers and other partners who facilitate and support our client’s travel requirements to address the client query
• Provide problem solving expertise and superior customer care
• Complete Corporate reservations via the Sabre Reservations System
• Provide administrative support for all enquiries as required such as but not limited to queue support, quote generation

Qualifications

• Must be available evenings, overnights, weekends, and statutory holidays
• Experience in a matrix based and collaborative environment
• A minimum of 5 years of experience in either leisure or corporate travel after hours / emergency travel team
• Experience using Microsoft products such as Excel and SharePoint
• Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed at Travel Edge.
• Ability to speak other languages such as French or Spanish desirable but not required
• Strong communication skills both verbal and written
• Demonstrated ability to liaise with clients and establish positive relationships
• GDS experience in Sabre with exposure to Travelport and Amadeus
• Ability to function in a fast-paced, demanding environment

Additional Information

Cultural Fit:

• Low ego and a team player.
• Thrives working in a technology and KPI-driven organization.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Able to thrive in an entrepreneurial environment with ambiguity.
• Has the ability to build trust and work through conflict both.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.