Entry Level Help Desk Assistant

Entry Level Help Desk Assistant

About DEELS Properties

We are excited to share that our company - California Home Builders / DEELS Properties - was named as one of the top 20 best places to work for in Los Angeles 2022!

DEELS Properties is a growing property management company that revolutionizes the experience of apartment home living. Our portfolio consists of multifamily properties located in the San Fernando Valley and Playa Del Rey. We are a forward-thinking company that values creativity, collaboration, and a passion for excellence.

As an Entry-Level Help Desk Assistant, you will play a crucial role in driving innovation and delivering exceptional results. We are seeking a dynamic individual who thrives in a fast-paced environment and embraces challenges with enthusiasm. You will have the opportunity to showcase your expertise while making a real difference in the lives of our customers and the success of our business.

Job Summary

We are seeking a highly motivated and dependable Entry-Level Help Desk Assistant to join our team in Los Angeles, CA. As a Help Desk Assistant, you will play a role in providing technical support and assistance. This position requires working closely with staff, ensuring the smooth operation of our systems, and resolving end-user issues.

Responsibilities:

• Maintain accurate records of help desk requests, including problem descriptions, troubleshooting steps, and resolutions.
• Provide first-line technical support and troubleshooting assistance to end-users via phone, email, or in-person.
• Collaborate with the helpdesk support team to identify and implement process improvements to enhance overall system performance and user experience.
• Provide basic user training and guidance on utilizing software applications and IT systems effectively.
• Assist in testing and deploying new software applications or hardware components as required.
• Respond to user inquiries, assess technical issues, and provide timely resolutions or escalate to the appropriate team member if necessary.
• Adhere to company policies and procedures, including IT security protocols, to safeguard confidential information and maintain data integrity.
• Assist in performing routine maintenance tasks on Windows-based computers, including software installations, updates, and system optimizations.
• Perform other related duties and responsibilities as assigned.
• Stay updated on the latest technology trends, security practices, and industry standards related to networking, access controls, CCTV, and Windows computer systems.

Qualifications Requirements:

• High school diploma or equivalent; relevant certifications or coursework in IT-related fields are a plus.
• Strong problem-solving and analytical skills to diagnose and resolve technical issues.
• Customer service skills with the ability to effectively interact with end-users and colleagues at all levels.
• Basic understanding of networking principles, access controls, CCTV systems, and Windows computer systems.
• Ability to work independently as well as collaboratively within a team setting.
• Basic knowledge of software installation, configuration, and troubleshooting on Windows-based platforms.
• Detail-oriented with the ability to multitask and prioritize workload in a fast-paced environment.

We offer a competitive compensation package commensurate with experience, including benefits and opportunities for growth within the company. If you are eager to kick-start your career in the IT field and possess a strong passion for technology, we encourage you to apply for the Entry-Level Help Desk Assistant position

• When needed work after regular working hours to meet deadlines.
• May require some weekend availability.
• Travel when needed to satellite locations.
• The job will require pushing, pulling, lifting, carrying, standing, sitting, walking, driving and writing.
• Typical working hours are 8:00 am to 5:00 p.m. Monday through Friday.

Compensation: $17.00 per Hour

Benefits:

• Vision insurance
• Dental insurance
• Vacation Time Off
• Health insurance
• 401(k)
• Sick Leave

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Canoga Park, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person