Ees | Implementation Specialist - Us Remote

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

“As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.” - Craig Boundy, CEO Experian North America

Experian’s a leading Analytics Enterprise

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What’s your next professional and personal goal? Let Experian help bring this to life

The Implementation Specialist manages projects for both new and existing clients. This position will be responsible for working with the client to understand objectives, setting realistic expectations for meeting those objectives, and delivering and managing to a project plan. This role also guides and supports the client throughout the project, researching and resolving issues and questions, and delivering a project that meets expected outcomes and a high level of client satisfaction.

Key Responsibilities

• Escalates client issues for resolution, as appropriate
• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track
• Conducts kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables
• Ensures clients experience a high level of service by managing expectations, demonstrating accountability for client issues, and being responsive to their needs
• Provides training and end-user support during and after the implementation process
• Responsible for all aspects of project implementation, working closely with the client and internal project team
• Monitors every step of the implementation process and project progress; anticipates potential issues and proactively manages details
• Evaluates client needs, develops configurations that support business processes
• Communicates project status and disseminates project information to client and internal project team on a regular basis
• Develops and monitors project implementation plan in accordance with contract agreement to meet client expectation
• Tests and troubleshoots final system setups
• Maintains and tracks issues submitted by clients so they are resolved in a timely manner
• Defines and executes on delivery and implementation plans

#LI-Remote

Qualifications

Requirements

• Ability to travel for periodic meetings
• Proven project management skills and an understanding of implementation processes
• Effective organization and follow-up skills
• Experience working as part of a remote team preferred
• 5+ years of relevant work experience preferred
• Excellent relationship management skills fostering good working practices with all stakeholders and clients
• Excellent verbal and written communication skills
• A proven track record demonstrating excellent client relationship and service skills
• Excellent analytical skills, problem solving, and time management skills
• Proficiency in the latest web technologies and working knowledge of various operating systems
• A Bachelor’s degree or equivalent education and experience
• Ability to work as part of a team to accomplish tasks

Traits we are looking for

• Team Player
• Pro-active, self-starter who takes initiative
• Ability to communicate effectively with all levels of the organization including speaking, listening, writing, and presenting
• Ability to prioritize issues and work under the pressure of time constraints.
• Excellent planning, organizational, and time management skills
• High Integrity and strong morals
• Ability to respond quickly to changing business needs
• Problem Solver and Innovator (out of the box thinker

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!