Marketing Account Manager [Remote - Us]

Application Deadline: 15 September 2023

Department: Client Solutions

Employment Type: Full Time

Location: Portland

Reporting To: Hannah Westervelt

Compensation: $65,000 - $75,000 / year

Description

Please note: We are currently unable to hire in California and New York at this time.

Theo is a fast-growing performance media agency headquartered in Portland, Oregon. We help local and national brands across a wide range of industries advance their marketing practices through methodical, creative, and technology-driven marketing activations.

Key Responsibilities

• Act as a liaison between clients and the agency; communicate client expectations and make sure they are defined and documented to internal teams. 
• Act as one of the points of contact for a client, respond in a timely fashion and ensure they are aware of relevant project updates. 
• Collaborate with media, UX, SEO, content and analytics teams to develop a data-driven strategy to help clients meet their business objectives.
• Understand client business and marketing objectives and ensure the client's needs and requirements are represented during strategy and planning formation. 
• Assist with weekly client status meetings. 
• Review all client deliverables and assist with media trafficking, planning and proofing
• Key Responsibilities
• Help manage key client accounts and develop strong client relationships built around proactive insight sharing and project management.
• Schedule client and internal meetings, record notes, and manage follow-ups. Ensure client deliverables are tracked in agency PM software. 
• Work with internal teams to create and manage campaign timelines with clear milestones and deliverables. 
• Assist with internal team huddles to ensure timelines and deliverables are being met. 
• Work with Analyst and Digital Media teams to keep track of high-level performance insights and ensure the client is made aware of the goal and budget pacing highlights/issues.
• Help manage client satisfaction with account leads and agency partners. Identify any potential issues and ensure expectations are clear, realistic, and communicated. 
• Understand agency services and key responsibilities for each cross-functional team member. 

Skills, Knowledge and Expertise

• Strong organizational and time-management skills
• Excellent communication skills
• 1-2 years of experience in digital media, advertising, or marketing. 
• Ability to understand the dynamics of a client’s business and the sector in which it operates. 
• Strategic, problem-solving and the ability to manage deadlines

Benefits

• Maternity/Paternity benefits
• Healthcare, Dental & Vision Insurance, Theo covers 75%
• Charity matching
• Matching 401K - 100% up to 4%
• 20 days starting PTO with tenure benefits
• Remote work support
• Complementary supplemental insurance
• Unlimited volunteer time