Onsite Implementation Specialist - National

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.

Recently, SpotOn Has

• Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
• Earned award for Inc’s Fastest Growing Company in 2023
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.
• Earned awards for Great Places to Work and Built In’s Best Places to Work
• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)

This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.

That’s where you come in.

This position involves traveling to different merchants across the United States and is responsible for coordinating the installation of a Restaurant POS. As part of the national travel team, you will regularly be traveling out of state for installations. This includes physically installing the POS, training the staff and managers on use of the product, and upselling other pieces of our product suite that may benefit the owners in running their business. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior to installation of Restaurant POS.

Responsibilities

• Menu/system functionality changes
• Employee additions to system
• Printing programming and routing
• Acquiring sign offs for training, taxes, and installations
• Install router/ firewall, patch cables, cable management
• Booking the installations, trainings and go-live date
• Reporting training and how to use this information to run business
• Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
• Onsite training and live support
• Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.

Qualifications

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• Must be able to remain in a stationary position a minimum of 50% of the work day
• Must be able to travel 3-4 days per week
• Proficiency in a second language is a bonus!
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must live within 30 minutes of a major airport
• 1+ years of experience with POS implementation or performing installations
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds
• Possess strong analytical and critical problem-solving skills
• 1+ years of experience working in restaurants in positions such as management, servers, or bartenders
• Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
• Experience working in a wide variety of restaurant types is a bonus
• Demonstrated ability to remain calm under pressure
• May be required to kneel or assume an uncomfortable position during installation
• Excellent written and verbal English communication skills

Benefits

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
• Unlimited access to virtual audio and visual workouts through the Sequoia App*
• Medical, Dental and Vision Insurance
• Headspace membership for guided meditation and stress relieving tools through the Sequoia App*
• 401k with company match
• Monthly cell phone and internet stipend
• Desk, Chair and Monitor needed for your home office? We got you
• For those enrolled in the Anthem plan
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
• Stock Options
• Paid vacation, 11 company holidays, sick time, and volunteer time off
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics

Compensation

• Our base pay range starts at $21-$27 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.