Ecommerce Content Moderator - Remote

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The primary responsibility of the E-Commerce Content Moderator is to manage the product reviews process for Harbor Freight Tools. This includes serving as a primary contact for all review-related requests, running regular reports, managing all communications with internal teams, moderating escalated reviews, and any other tasks that ensure customer reviews are processed in an accurate and timely manner. Secondary responsibilities for this role include supporting the E-Commerce team with additional content auditing and website updates.

Essential Duties and Responsibilities

• Manage all suggested merchant responses and post the responses when appropriate
• Run and distribute ad hoc report requests by other teams as needed
• Review submitted customer content (reviews and images) and make confident decisions on what action is required for each based on our moderation guidelines.
• Flag and distribute any inappropriate or safety related product reviews to specified teams
• Assist with other E-Commerce support tasks as assigned
• Collaborate cross-functionally with multiple teams to keep website content up to date
• Identify and suggest process improvement opportunities to ensure the product review process continues to evolve with the company’s growing standards
• Manage the new products review process and support change requests as needed
• Read through all escalated product reviews and moderate based on current guidelines
• Track all recommended moderation actions from different HFT teams
• Run, create and distribute daily and weekly reports to different teams within the organization

Scope

• Staff supervision and Development – No
• Location – “Anywhere” Employee
• Decision Making – Provides data for decision support
• Travel – None

Requirements :

Job Qualifications- Skills

• Detail oriented
• Disposition to work varying hours to support production updates that may occur late in the evening or over the weekend
• Excellent communication skills both oral and written
• Ability to work effectively individually and in a collaborative team-oriented environment using sound judgment in decision-making.
• Ability to work in a high-pressure, fast-paced environment
• Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
• Working knowledge of Google Analytics and Adobe Analytics
• Strong initiative, commitment, and a positive, “whatever” it takes attitude is desired
• Strong knowledge of Excel
• Strong analytical and strategic thinking skills
• Possess a proven ability to successfully work with other team members across departments and multiple levels of authority

Physical Requirements

General office environment requiring ability to:

• Lift up to 15 lbs.
• Use keyboard and read from computer screen and reports
• Speak and listen to others in person, via digital meeting (such as Zoom), and over the phone over the phone
• Stand, walk, sit for extended periods of time

The anticipated range for this position is $26.31 – $39.47 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.