Trevorspace Moderator Jobs

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

About Trevor

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

TrevorSpace Moderator

Reports to: TrevorSpace Manager

Location: Remote

Hours: Full-time

Salary Range: $ 28.00

Schedule: 2 PM to 11 PM Eastern, with a 5-day workweek that will include at least one weekend day.

Overview of the role

TrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies - and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content. TrevorSpace operates 24/7/365, and this role requires shifts from 2 PM to 11 PM Eastern, with a 5-day workweek that will include at least one weekend day.

Who You Are

• Experienced. Must have experience managing social interactions in group settings,with demonstrated ability to respond to the needs of the group thoughtfully, strategically, and compassionately.
• Focused on service delivery and adaptability. Demonstrated commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, including proven patience, enthusiasm, and follow through for support requests from the youth we serve.
• Mission and Culture Aligned. Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
• Collaborator. Proven collaborator who approaches all work and interactions with empathy and inclusion. Proven ability to listen and respond to develop mutual understanding and trust.
• Communicator. You can communicate your thoughts clearly and succinctly. You are open about your experience and needs, and can help us understand how to best support you; you are comfortable communicating with users online in a personable way.

What You'll Do

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Facilitate discussion with users when appropriate
• Continually grow your LGBTQ competency and awareness
• Perform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself.
• Document and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversation
• Ensure protocol is followed on the documentation and reporting of activity on TrevorSpace
• Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation
• Work with emergency services to send support to youth in crisis
• Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards
• Review user content for potential violations of community guidelines.
• Other relevant tasks, duties, or special projects as assigned
• Respond to inquiries that come in within a timely manner
• Assist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behavior

Why Trevor?

• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
• Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
• A career that truly makes a difference in the lives of LGBTQ young people–every single day
• Pet insurance
• Flexible Spending Accounts
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
• Online Subscription to Headspace, a digital mindfulness and meditation platform

$28 - $28 an hour

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.