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Division Director / Staff Leadership - Phoenix Division
Company | Spectrum Association Management |
Address | Chandler, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants,Retail,Real Estate |
Expires | 2023-07-10 |
Posted at | 11 months ago |
- A strong team environment
- Support structure for your learning and success including mentors, subject specific experts, training department, and executives
- A friendly and welcoming culture, with team and office activities
- Develop and maintain strong relationships with a large portfolio of customers
- Ensure optimized and consistent operations of a complex service product
- Other duties as assigned by the executive team
- Autoplay=0&autopause=0
- Approximately 30% of the time will be invested in relationship building and sales with customers. Prior sales experience or customer interaction is required. Sales meetings typically take place in the evenings since we work with volunteers.
- Descriptive words for this role are: customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion.
- Approximately 50% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude and mentor skills are required.
- Uphold the company-wide commitment to provide amazing same-day customer service
- This role is in command of the division and will report to the Vice President of Spectrum. Highly autonomous and proactive working performance is expected.
- Approximately 20% of the time will be on projects, change management, learning and development and company activities
- Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations
- Degree from an accredited university
- Employment experience for 10 years minimum
- Detailed hands-on experience with operations, service delivery, financials, HR, Sales, relationship building, growth, team motivation and engagement
- Prior experience managing team(s) with over 6 employees
- Minor travel is expected occasionally.
- Strong customer service skills
- Self-motivation and the ability to set and work at a fast pace
- Strong team leader and developer abilities, including motivation of a team
- Strong problem-solving skills, including confidence in decision making and ability to effectively explain decisions to clients
- Strong analytical and organizational skills
- We offer 5 weeks of PTO to allow for rest, travel, family, and your hobbies
- Office location: 1850 E. Northrop Blvd. Chandler, AZ. 85286
- We offer 40 paid hours per year for community service activities
- Benefits, including a medical, dental, vision plan, and a 401k program
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