Dispatcher Jobs

Tasks
We are currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.
To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.
Responsibilities:

• Supervise the route and status of field units to prioritize their daily schedule.
• Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and deliveries.
• Maintain and update call logs, call records and other important documentation.
• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.

Requirements
Requirements:

• Ability to work well under pressure.
• A minimum of 2 years experience in a similar role.
• High school diploma or equivalent qualification is required.
• Strong knowledge of emergency processes and procedures.
• Proficient in MS Office with proven experience in data entry.
• Excellent communication and interpersonal skills.