Dispatcher/Router Combo Jobs

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

About The Dispatcher Role

You'll communicate back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. You'll multitask as you handle incoming service orders, direct drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.

What Does it Take to be a Dispatcher?

The requirements listed below are representative of the qualifications necessary to perform the job.

Education/Experience

• Education: High School Diploma or G.E.D (accredited).
• Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.

Other Knowledge, Skills Or Abilities Required

• Computer skills with ability to handle multiple programs and systems.
• Must have the desire and ability to learn Waste Management proprietary software applications.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• You'll rarely be in a physical environment which involves dirt, odors, noise, weather extremes or similar elements
• Normal setting for this job is: office setting.
• You'll exert physical effort in handling objects less than 30 pounds rarely;
• Most of the work day you'll use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.)

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Organization

Where We Stand. We are 50,000+ people — from many places and many backgrounds, and it is our amazing differences that make us stronger. Our commitment to inclusion, equity and diversity is rooted in our values and woven into our business strategies, as we work toward a sustainable tomorrow.