911 Dispatcher - Public Safety Dispatcher

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Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Job Duties:

● Answer telephones to direct calls or provide information.
● Maintain security.
● Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
● Record details of calls, dispatches, and messages.
● Provide emergency medical instructions to callers.
● Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
● Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
● Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
● Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
● Question callers to determine their locations and the nature of their problems to determine type of response needed.

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Job Type: Full-time