Director, Parking & Transportation Operations

The Director of Parking & Transportation Operations provides leadership, direction, and oversight of venue parking and transportation operations for Levi’s Stadium. This position will develop and enhance the traffic safety and security associated with parking and traffic surrounding Levi’s Stadium.

Responsibilities and Duties:

• Establishes and maintains communication that enables fans, visitors, and staff to understand policies, goals, directions, and strategies.
• Collaborates directly with the Director or Guest Services on Parking Lot Mobility training and scheduling.
• Manages, oversees, and negotiates new lot agreements, as well as renewals of existing agreements, and identifies/researches additional parking opportunities.
• Provides guidance and operates areas of improvement as it relates to Parking and Traffic Management.
• Interacts/maintains relationships with local public safety organizations including law enforcement, fire, EMS, emergency management, the Department of Homeland Security, and other agencies necessary to adequately staff, secure, and operate stadium events inclusive of Parking and Traffic surrounding Levi’s Stadium.
• Facilitates inspections and analysis, both internal and external, to ensure that the parking and transportation program complies with all applicable city, county, state, and federal regulations.
• Successfully manages Parking and Traffic security operational budgets.
• Provides leadership, direction, and oversight of venue Parking and Transportation Operations for Levi’s Stadium.
• Primary Liaison with rideshare companies to ensure event needs are communicated.
• Create, analyze, and disseminate reports to enhance transparency and collaboration across the organization.
• Develop and/or enhances the Traffic Safety and Security communications and incident reporting programs and systems.
• Collaborates with local authorities and Levi’s Stadium event personnel regarding parking & transportation management & operations.
• Develop and enhance the Parking and Traffic Training that embraces cross utilization for Public Safety, Security, Guest Services, and other game day event personnel.
• Train and prepare venue and event personnel for all stadium events, including but not limited to deployment of staff.
• Collects, summarizes, tracks, incorporates, and responds to customer feedback.
• Oversees the work of the Manager and Coordinator of parking.
• Reconciles NFL and non-NFL event revenue.
• Collaborates with transit providers to promote the use of transit services and develops transit-related strategies for stadium operations.
• Manage any third-party traffic contractors and other event day parking personnel.
• Provides oversight and management of the Transportation Management Operations Plan (TMOP).
• Directs, develops, reviews, trains, exercises, and revises Parking and Traffic policies and procedures.
• Manages ParkHub handheld equipment inventory and usage.

Required Abilities and Skills:

• Builds relationships with all organizational stakeholders through authentic, accepting, and engaging communication.
• Ability to break down and review complex information.
• Provides his/her team with clear direction, promotes a dynamic working climate and empowers others. Is open to new ideas and demonstrates creativity in search of excellence.
• Navigate personal, interpersonal, and structural conflicts respectfully and with an eye toward resolution.
• Ability to provide constructive feedback and advice to help others develop their skills and abilities.
• Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
• Ability to create and implement change and plans while maximizing employee adoption and engagement.
• Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
• Ability to use focus on a speaker using verbal and non-verbal clues to understand their message, comprehend the information, and respond thoughtfully.
• Motivates and empowers staff and fosters a collaborative approach across the department and organization.
• Ability to initiate, design, plan, execute, monitor, and evaluate outcomes of a project or initiative.
• Communicates orally and in writing in a clear, concise and impartial manner.
• Ability to use logic and reasoning to evaluate information to determine how it should be best interpreted.

Education and Experience:

• Experience with Wrike or other project management software preferred.
• Bachelor’s degree or equivalent degree preferred and at least 8-10 years relevant work experience; or an equivalent combination of education and experience.
• Experience with Microsoft Suite including Excel, Outlook, PowerPoint, and Word.
• Experience managing a team of employees, delegating tasks when appropriate and setting clear timelines for goals and requests to be completed.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment 50% of the time and exposed to outdoor weather conditions 50% of the time.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, the ability to identify and distinguish colors, and the ability to adjust focus.

This position requires the ability to work extended hours and/or weekends.

This position is required to be on-site.

Travel:

5% of travel time expected for the position both intra and interstate occasionally requiring overnight stay.

Compensation:

$125-150K annually DOE