Director, Transportation Operations (Bus And Rail)

Basic Function

Directs and manages the daily operation of a bus or rail transportation division, develops and accomplishes division′s goals, and maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations.

Example Of Duties

• Directs the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
• Supervises, trains, mentors, and motivates assigned staff
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Directs disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers compensation hearings and court cases
• Prepares daily reports for executive management review
• Directs the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
• Prepares written incident reports, correspondence, bulletins, and standard operating procedures
• Develops goals, objectives, and priorities, and supervises staff at a bus division
• Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
• Directs the investigation and resolution of customer complaints
• Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations
• Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations
• Works closely with Bus/Rail Operators, Transit Operations Supervisors, Rail Transit Operations Supervisors, and other staff members in support of the goal to provide safe, courteous, and reliable transit service
• Directs the administration of workers′ compensation program activities
• Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training
• Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and division statistics
• Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service
• Directs the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures
• Creates monthly and daily instructor schedules and manages training resources
• Complies with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required

May Be Required To Perform Other Related Job Duties

Positions in this job classification are considered safety sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration(FTA) drug and alcohol regulations.

Requirements For Employment

A Typical Combination Includes

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis.

Education

• Bachelor's Degree in Business, Public Administration, or a related field

Experience

• Five years of relevant management-level experience in transportation operations

Certifications/Licenses/Special Requirements

• 24 hours on-call
• Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations.
• Night/weekend/holiday work required as designated by supervisor
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Knowledge

• Metro transit operations, including lines, routes, fares, policies, and procedures
• Applicable California Vehicle Code and California Code of Regulations
• Applicable local, state, and federal law, rules, and regulations governing public transit systems
• Financial and analytical processes and procedures
• Applicable business software applications
• Theories, principles, and practices of public bus or rail transit operations
• Modern management theory

Skills

• Exercising good judgment in stressful situations
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Supervising, training, mentoring, and motivating assigned staff
• Planning, organizing, and monitoring the work of a transportation operations division
• Determining strategies to solve problems and achieve goals
• Analyzing situations, identifying problems, developing solutions, recommending and implementing solutions, and evaluating outcomes
• Interacting professionally with various levels of Metro personnel, outside agencies, and the community

Abilities

• Plan financial and staffing needs
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/ management agreements
• Compile, analyze, and interpret complex data
• Read, write, speak, and understand English
• Meet tight time constraints and deadlines

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.

• This is an At-Will position and employee serves at the pleasure of the hiring authority.
• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Lacmta Benefits

• Medical, Dental, Vision plans
• Pension plan
• Social Security coverage
• Accidental Death & Dismemberment Insurance
• Employee Assistance Program
• Tuition assistance
• Flexible dependent care account
• Credit union
• Holidays
• Vacation time
• Sick time
• Group Life Insurance
• Deferred Compensation 401 (k)
• Jury duty
• Transportation passes
• Thrift plan
• Flexible medical spending account