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Director Of Customer Experience Jobs

Director Of Sales, Customer Experience
By Opendoor At United States
We Offer The Following Benefits And Perks
Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.
Act as a champion for the seller and buyer experience.
Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.
Protect and grow our core customer experience and brand loyalty metrics.
Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.
Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Director, Customer Experience & Support
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Experience running ITSM tools (Specifically Incident/Problem, Change, Asset Management)
Certifications in IT Service Delivery, Project Management, or Business Process Analysis
3 years’ experience with Project Management and/or Business Process Analysis
IT Governance, Partner Management, Metrics and Reporting, Service Management, and Operational Planning and Management
3 years’ experience working in a higher education setting
Director Of Customer Experience
By GreenLight Biosciences At Triangle, NC, United States
Executes credits/rebills in close association with Finance and Inventory Management groups
Experience working with all levels of management and with key business stakeholders.
Assist with creation of sales and invoice management systems (CRM) and processes
Work with sales and other internal actors to create after sales service processes and systems and manage such
Propose and manage incentive programs and fulfillment options
Minimum of 10 years agrochemical experience in a similar position
Director Customer Experience Jobs
By Ramble At Golden, CO, United States
Develop and manage an inspection process to ensure campsites are up to Ramble standards throughout the season.
Manage daily housekeeping/groundskeeping staff; in addition to attracting/retaining staff when needed, this includes posting ads on craigslists for example.
Manage daily housekeeping/groundskeeping staff schedule for the campground.
Manage and field customer services requests through Zendesk and other channels in a timely manner.
You have at least 5 years of experience managing multiple facilities simultaneously.
You have experience with Zendesk or similar customer service ticketing system.
Director Of Customer Experience
By PathAI At Memphis, TN, United States
Experience setting strategic plans, improving processes and change management
Computer proficiency, strong typing and data entry skills, demonstrated attention to detail and excellent organizational skills.
Ability to learn and use laboratory management systems.
Drive broader product adoption, customer outcomes and customer experience through optimized service processes
Operate in compliance with all regulatory requirements and company policies.
Ideally, experience launching new technologies or innovations in client service / laboratories.
Director Of Customer Experience, Americas
By monday.com At New York, United States
Stay up-to-date on industry trends, and best practices in customer experience
Proven professional with 6+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment
Outstanding facilitation, brainstorming and collaboration skills
Skilled in providing purposeful leadership and clear sense of direction to cross-functional and virtual teams in a scaling environment
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Director of Customer Experience, Americas
Director, Customer Experience Jobs
By ROKA At Austin, TX, United States
Strong organizational and project management abilities.
Proficiency in customer experience management tools and platforms, Gladly a plus
Develop, manage, and execute customer experience strategies to drive customer satisfaction, NPS, and intense affinity for ROKA
Audit, recommend, and implement tools/techniques/technologies to manage and measure customer experience
Demonstration of a high level of organization with very strong attention to detail, data management, and reporting insights
Map customer journeys across categories and products to develop priorities for customer-facing teams and digital experiences
Director - Customer Experience & Member Engagement
By GEHA At , Lee's Summit, Mo $134,946 - $189,054 a year
Bachelor's Degree in business, healthcare, marketing or related field or combination of post high school education and related experience.
10+ years of related CX and/or consumer insights experience, 5+ years of which have been in a leadership role.
Experience applying statistical analysis and data visualization to generate actionable insights and opportunities to optimize the member experience.
Proven leadership skills (both team building and the ability to lead cross-functional teams).
Experience with Voice of the Customer technology and testing platforms (Qualtrics, Medallia, Feedback Loop, User Testing etc.).
IT, digital, or performance marketing experience
Executive Director, Customer Experience
By The Fountain Group At East Hanover, NJ, United States
·Provide direction on optimum set-up, processes and practices for capability management across deliverables across markets
·Cross-disciplinary sales, marketing and medical communications asset production and process management
Hybrid work schedule in East Hanover, NJ (3 days/week onsite; 2 days/week Remote)
·Act as expert on staffing model to support efficiency to upskill and coach operations colleagues globally
·Experience in enabling the connection between strategy and execution
·Coordination of insights gathering across sources
Director, Customer Experience - Travel Innovation
By American Airlines At Dallas, TX, United States
Bachelor’s Degree in relevant field or equivalent knowledge/experience
Develop capabilities of a large team through coaching, counseling, and providing growth opportunities
7 years of progressive experience in leadership roles, overseeing large workgroups with cross-functional teams
5 years of product model experience
Experience with airport operations technology and processes
Ability to make and influence decisions through outstanding interpersonal, collaboration, and negotiation skills
Vp Of Customer Experience
By Whisker At Auburn Hills, MI, United States
Strong analytical skills and business acumen, with demonstrated data-driven approach to business management
Will perform additional responsibilities when required
BA in applicable field and/or 10 years of experience
Demonstrated leadership in fast-paced and challenging environments where you’ve managed ambiguity and adapted yourself and the team as the business evolves
Experience providing support for technical consumer products
Results-oriented with experience setting and exceeding goals and scoring high on key customer experience metrics
Director, Customer Experience & Tools, Customer Engagement
By The College Board At United States
A bachelor’s degree and 3-5 years’ experience in project or program management.
Assist with management of change requests including prioritization, impact assessment, documentation, and implementation as required.
Demonstrate strong communication and decision-making skills with the ability to lead and manage integrated initiatives.
Manage projects and requests in support of the voice of the customer and digital transformation initiatives.
Strengthen relationships between internal stakeholders and develop in-depth knowledge of our tools and support model for each.
Demonstrated experience as an informal leader with a track record of initiating, leading, and managing complex initiatives.
Senior Director Of Retention, Customer Experience
By Frontier Communications At Dallas, TX, United States
Project Management Skills and/or Business Administrator skills
Champion opportunities to consistently improve the Frontier experience
Mapping the customer journey for new offerings, and existing service flows and identifying opportunities to proactively intervene on the customer's behalf
Responsible for supporting the Consumer leadership team in managing strategic initiatives and focusing on a premier Customer Experience
Bachelor’s degree, or equivalent work experience
Experience with Customer Journey Mapping & Design
Director, Customer Experience Service Design
By Merck At North Wales, PA, United States
Experience working on transformational programs or change management initiatives
In-depth knowledge and experience with a relevant service design discipline (System Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
Work with program management to issue regular status reports and trouble shoot problem areas.
Design for both the target user’s experience and for our brand teams to implement and scale
Serve as an advisor to the greater team in developing support offerings for pharmaceuticals.
Solid understanding of the entire development process and our Company’s capabilities in this process.
Director Of Training, Customer Experience
By ŌURA At San Francisco, CA, United States
Strong project management skills and the ability to manage multiple projects simultaneously
Experience with learning management systems (LMS) and other learning technologies
Bachelor's degree or equivalent experience
8+ years of relevant experience
Experience as a leader in a global organization is preferred but not required
Strong knowledge of instructional design principles and adult learning theories
Head Of Customer Experience
By Empower At United States
Build, develop, and lead a high-performing in-house customer experience team.
Develop and implement a customer experience strategy aligned with the company's mission and values.
Monitor and analyze customer experience metrics, such as Customer Satisfaction Score and response times to identify areas for improvement.
Leverage data-driven insights to identify trends, patterns, and opportunities for enhancing customer experience and driving operational excellence.
3+ years of experience in a Senior Customer Experience role, preferably in the gig economy or at a startup.
Experience building and managing high-performing teams.
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Director Of Customer Experience
By Hello Innovation At Detroit, MI, United States
You’re human-centered to the core. You truly understand people and are fueled to deliver experiences tailored to suit their needs.
Top of market pay. Along with a full benefits package including health, dental and 401k.
You’re up for the challenge. When others want to run for the hills, you want to dive deeper.
Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives.
Plus many more. Additional perks include daily catered lunches, team activities, paid holidays and vacation time, bonuses and much more.

Are you an experienced customer service leader looking to take your career to the next level? We are looking for a Director of Customer Experience to join our team and lead our customer service initiatives. You will be responsible for developing and executing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Director of Customer Experience is responsible for leading the customer experience strategy and initiatives for an organization. They are responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization.

Detailed Job Description:

The Director of Customer Experience is responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization. They will be responsible for developing customer experience strategies, managing customer feedback, and analyzing customer data. They will also be responsible for developing customer experience programs, managing customer service teams, and developing customer loyalty programs.

What is Director Of Customer Experience Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Analytical and problem-solving skills
• Ability to develop customer experience strategies
• Ability to manage customer feedback
• Ability to analyze customer data
• Ability to develop customer experience programs
• Ability to manage customer service teams
• Ability to develop customer loyalty programs

What is Director Of Customer Experience Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs
• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Knowledge?

• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Experience?

• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs

What is Director Of Customer Experience Job Responsibilities?

• Develop customer experience strategies
• Manage customer feedback
• Analyze customer data
• Develop customer experience programs
• Manage customer service teams
• Develop customer loyalty programs
• Monitor customer satisfaction levels
• Identify areas for improvement in customer experience