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Director Of Property Operations

Company

Grand Sierra Resort and Casino
Address , Reno, 89595, Nv
Employment type
Salary
Expires 2023-07-30
Posted at 10 months ago
Job Description

SUMMARY

The Property Operations Director is responsible for directing and overseeing the functionality and safety of the facility to protect the well-being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This individual will maintain the entire hotel facility, including all physical, mechanical and electrical structures, HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs; ensure the upkeep of the guest areas to maintain an attractive hotel; manage all rehabilitation, expansion and special projects.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

· Direct and oversee the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
· Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system
· Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
· Conduct facility inspections
· Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standards.
· Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards
· Direct daily department operations including, but not limited to, guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation
· Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
· Complete monthly and annual budgeting for the department.
· Provide direct supervision of all ongoing jobs and daily engineering activity.
· Organize the Property Operations department including the selection of supervisory personnel and all other department staff. Monitor job functions and performance standards of the maintenance crew and coordinate shop and field activities to ensure compliance with stated projects.
· Keep appropriate staffing levels according to business needs. Control the application of direct/indirect maintenance costs, budgets, department and unit costs. Approve all purchase requisitions for time and material expenditure and projects. Review the status of projects to make certain costs stay within the budgeted limit. Adhere to all corporate purchasing policies and controls.
· Ensure the retention of all reports, contracts, log books, energy data, pertinent records, etc. that are generated by the department.
· Supervise the preparation of projects and related duties such as estimates, drawings, designs, scheduling, and bills for materials. Cost summaries, equipment and material specifications, etc.
· Interpret all management policies of hotel to promote sound labor/management relations.
· Assign and verify all routine maintenance in hotel. Conduct walk-throughs to visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems, and other related equipment.
· Review, produce and distribute memos and correspondence to communicate pertinent information to guests and staff. Answer all correspondence in a timely manner.
· Prepare and organize presentations and reports for various meetings.
· Prepare complex reports for forecasts, budgets and energy consumption.
· Recruit; interview and train team members. Interview, hire, discipline, terminate, counsel, train, assign work and monitor employees and their performance to ensure company guidelines are followed.
· Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service is provided. Keep President and department heads aware, on a regular basis, regarding the overall condition of building structure(s), related systems and equipment. Offer prudent cost effective proposals for maintaining same.
· Maintain effective energy management and preventive maintenance programs.
· Conduct special training for other departments on the safe and efficient usage of hotel equipment and energy. Promote effective safety programs. Chair monthly/quarterly departmental meetings.
· Respond to accident scenes, emergency calls (fire, smoke, etc.). Act as a maintenance representative for the Property Operations department.
· Ensure that all safety procedures are followed to include, but not limited to; lock-out-tag-out procedures, hot work permits, fire watch, etc. Learn, understand and apply all codes including, but not limited to; building, fire and health department.
· Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities.

KNOWLEDGE/SKILLS/ABILITIES

· Operate Personal computer (to access & input information using Microsoft Excel & Word et.al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests.
· Act independently while drawing conclusions from written and computer generated materials.
· Provide clear direction, instruction and guidance to subordinates and guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.
· Collect information and solve customer concerns promptly and efficiently.
· Read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, subordinates and supervisors.
· Remain alert throughout the duration of the shift and remain calm during emergency situations.
· Must possess sufficient mathematical skills needed to complete schedules, forecasts and budgets.
· Ability to operate in a confined space (i.e. hotel elevators). Ability to work in unfavorable conditions which can occasionally be hot or cold.
· Provide a safe environment for customers and employees. Report emergencies to proper authorities.
· Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.
· Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.

CERTIFICATES AND LICENSES

· Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards

EDUCATION and/or EXPERIENCE

· Minimum of 5 years’ operating large property facilities.

PHYSICAL DEMANDS

· While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking. Walking 2-4 miles during an 8 hour shift may be needed.
· Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.
· Must be able to lift, push, or pull up to 75 pounds.

WORK ENVIRONMENT

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member may be regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.
· Work performed indoors and outdoors depending on situation.
· Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.