Director Of Operations Jobs

Position, Department: Director of Operations, Continuing Education & Workforce Development

Type of Position: Full-time Salaried, Exempt

Work Schedule, Hours per week: Monday through Friday, 40 hours per week

Pay Range: $ 73,851- $ 92,314 and determined based on relevant years of work experience.

Pay Grade: 59.59

Benefits Category: Full-time Benefits

Position Summary: The Director of Operations for Workforce Development & Continuing Education (CE) is a leadership position with responsibility for all CE Registration Systems and technology, Information Management and Reporting, Customer Service, and daily operational functions of CE. The Director plays a lead role in improving operational effectiveness by streamlining business processes and procedures and improving information transfer between internal departments. The Director is responsible for implementing and administering operational procedures in compliance with existing policies and best practices, including reviewing and recommending opportunities for improvement of CE Operations. The Director collaborates closely with other College departments, including Financial Services, Information Services, and Scheduling. The Director supervises the CE Operations staff and the CE Registration team, in a fast-paced, team-oriented work environment with tight timelines and competing priorities.

This position is also the Workforce Development & Continuing Education Registrar and as such will oversee the registration and records processes for the branch. This position oversees the management of student academic records in accordance with the appropriate policies and procedures and serves as the focal point for customer service with the aim of making it easy to do business with Workforce Development & Continuing Education.

Required Qualifications:

• A minimum of five years of supervisory experience
• Strategic problem solver
• A minimum of five years of operations experience
• Budget experience
• Master’s degree
• Well-developed communication and supervisory skills
• Excellent organizational and database management skills, with high levels of personal initiative, commitment to detail and project management skills

Preferred Qualifications:

• Experience using Banner, Xenegrade, and SalesForce
• Continuing Education experience preferred
• Experience using and analyzing financial statements
• Knowledge of basic accounting practices and principles

To be considered for this position we will require an application, resume, and/or cover letter.

• Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• UPERVISION: The Director supervises CE Operations and Registration teams while fostering an environment that embraces the values of the organization. Responsible for the hiring, development, supervision, monitoring and evaluation of performance of staff in Operations and Registration. Supports needed training to staff to work as efficiently and effectively as possible. Responsible for leading professional development planning process for assigned teams.
• LEADERSHIP AND MANAGEMENT: Establishes and implements long-and short-term goals and objectives and policies and procedures for the Department and assures that they align with college- and department-wide goals and objectives. Assigns and delegates tasks and projects at the highest level of accountability.
• Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
• BUDGET AND FINANCIAL MANAGEMENT: Develops, manages and monitors the annual budget for CE Operations and Registration. Monitors assigned budgets and assures fiscal integrity in all managed areas.
• CE REGISTRATION SYSTEMS AND INFORMATION MANAGEMENT: The Director oversees all aspects of the CE Registration system and other technologies used in CE, including but not limited to: a. CE Registration system b. CRM system c. Banner d. Website e. Any College systems that interface with CE f. Any outside systems that interface with CE Responsible for strategically designing policies and procedures that serve the best interests of CE students and programs. Communicates, designs and implements training for system updates and new technologies for CE branch, as needed. Researches and recommends acquisitions of hardware, software and other digital opportunities, as needed.
• REPORTING AND SPECIAL PROJECTS: Responsible for the development of all CE reports to include monthly, quarterly and annual reports by the due date and ensuring the data’s accuracy. Works collaboratively with the leadership team to evaluate reports for relevancy and updates as needed. Creates and implements special projects and handles projects upon request.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email [email protected].