Director Of Professional Services

Company Description

Who We Are:

Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

If you are a driven and experienced professional seeking a leadership role in a growing organization, we encourage you to apply for the position of Director of Professional Services. This position reports to the EVP of Professional Services and Support.

In this role, you will manage the North American consulting team, working with your team of global peers to achieve the company's near-term and long-term objectives and ensure organizational health and customer satisfaction. You will be responsible for maintaining both customer and internal relationships with key stakeholders. We are looking for an individual who is collaborative, can drive change, achieve departmental KPIs, and is a strong leader.

Job Responsibilities:

Team Management:

• Foster a collaborative and inclusive team environment, encouraging individual growth and team success.
• Partner with various teams around the organization, including Account Executives, Account Managers, and Sales Ops, to ensure resources are aligned with short- and long-term demand.
• Lead, coach, and develop a growing team of 18 consultants located throughout North America.
• Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to ensure high-quality project delivery.

Pre and Post Sale:

• Build executive relationships and act as the escalation point for project issues, work with the team to develop solutions to problems, and drive customer alignment.
• Partner with the Director of Project Management Office to ensure all projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
• Participate in services sales activities, including estimating, SOW creation, positioning and selling, change orders, and client negotiations.
• Build and maintain strong relationships with key clients, understanding their business objectives and challenges.
• Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools.

Process Improvement:

• Collaborate with cross-functional teams to streamline workflows, improve communication channels, and enhance overall operational effectiveness.
• Oversee and execute process improvements and the development of policies, procedures, methods, and tools.
• Collaborate with other Regional Delivery Leaders to align around Global Process Consistency and delivering a consistent Best-in-Class Delivery experience
• Achieve utilization goals and other Key Performance Indicators (KPIs) consistently.

Qualifications

• Solid understanding of software implementation methodologies, project management frameworks, and best practices.
• Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Bachelor's degree in a relevant field (e.g., Business Administration, Computer Science, Engineering) is required.
• Analytical mindset and problem-solving skills, with the ability to drive process improvements and deliver results.
• Proven experience (at least 7+ years) running a profitable consulting or professional services team, in a growth SaaS company. Private Equity experience is preferred.
• Strong business acumen and client-oriented approach, with the ability to balance the employee, customer, and company needs.
• Strong leadership and people management skills, with a track record of successfully managing and developing growing, high-performing teams.

Additional Information

What’s in it for you? 

• Exceptional 401k match  - 80% match of the first 10% deferral.
• All your information will be kept confidential according to EEO guidelines.
• Win at life by loving your job.
• Paid parental leave. We want parents to have an opportunity to bond with their new little bundles of joy.
• Unlimited time off with a recommended minimum of 15 days off to allow for rest and recharge
• Working with a team of smart, yet grounded colleagues who challenge you to be your best every day.
• Full benefits 
• No dress code! Come as you are. We know the smart people we hire don’t need to be told what to wear.
• Free (Virtual) Personal training.

At Momentus, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law