Director Of Product Ops

• Passionate about continuous learning and staying on top of industry trends and best practices in product operations and management.
• Must haves
• Excellent communication skills and an ability to collaborate with internal stakeholders.
• Has experience supporting products with both PLG and enterprise GTM motions at scale.
• 8+ years of experience in product management roles and at least 3+ years experience in management with increasing leadership responsibilities.
• Ability to work with a highly international, multicultural team and build a culture of innovation, collaboration, learning and impact.
• Highly analytical and data-driven, with strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Has worked on B2B platforms or multi-sided marketplaces.
• Demonstrated experience in developing and implementing product operations strategies, managing cross-functional teams and delivering complex products on time and within budget.
• Excellent interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.

Key Responsibilities

• Clearly communicates roadmap and progress against key deliverables to both internal and external stakeholders.
• Collaborate with product management, engineering, GTM and other cross-functional teams to streamline product processes and operations.
• Align employee skills and strengths with current and future needs to maximize business impact. Build high performing teams by developing talent and solving for skills/capability gaps.
• Align other functions primarily, engineering and GTM, on the cross-functional roadmap.
• Build a culture of making data driven decisions that influences and improves decision-making.
• Establish and maintain a robust product development framework incorporating best practices for project management, resource allocation, prioritization and risk mitigation.
• Establish strong relationships with key stakeholders including executive leadership to ensure alignment on product priorities. Drive effective collaboration and communication across the organization in partnership with cross functional business partners.
• Drive continuous improvements to optimize efficiency, productivity and quality in product development and delivery.
• Combine data across multiple product lines and from other department initiatives to create broader insights that feed into product strategy and roadmap.
• Uses data, voice of customer and market research to assess ROI of initiatives and prioritize the resources.
• Manage the development and grooming of product OKRs, KPIs and roadmap, ensuring close alignment with company-level strategic objectives and balancing between near and long-term impact.
• Foster an engaging and collaborative environment, encourages accountability, and empower individuals and teams within the product organization.
• Develop and maintain KPIs to track and measure product operations success and identify areas for continuous improvement.