Director Of Product Management

As the IPMI Product Strategy & Design Director, you will play a crucial role in shaping our insurance offerings and driving product development initiatives across international markets, especially Latin America, Canada, and US.

Leveraging your expertise in private health insurance and innovative design, you will be responsible for conceptualizing, designing, and supporting the implementation of cutting-edge insurance products that align with customer demands and market trends. Your role will involve collaborating with cross-functional teams, analyzing market insights, and championing customer-centric product design. This role will enable BD to create and deliver products that have our customers at heart, meet our regulatory obligations, drive profitable commercial growth of its portfolio, and help Best Doctors to position itself as the innovation leader in the industry.

Essential Duties and Responsibilities include:

• Work with Actuaries and Finance to forecast financial impact (Including network, systems, and operating model) and business case
• Integrate emerging technologies and industry trends to enhance the design and functionality of insurance products.
• Outline corrective actions needed at a portfolio level to achieve commercial targets.
• Analysis and reporting of product performance, continuously identifying areas for improvement, reviewing product trends, and taking actions to address opportunities and customer pain points.
• Collaborate with legal and compliance teams to stay current with changing regulations and maintain the highest standards of product integrity.
• Own the revenue and customer targets for the portfolio and rigorously measure and manage its profitability.
• Develop and support the execution of a comprehensive product launch plan, ensuring timely and successful delivery of new insurance products.
• Define and execute an optimization strategy for the portfolio, harmonizing, retiring, and rationalizing specific products to remove complexity and risk.
• Conduct in-depth market research and competitive analysis to understand customer preferences, industry trends, and opportunities for product differentiation.
• Analyze customer feedback, sales data, and market performance to identify improvement areas and develop product optimization strategies.
• Drive alignment and collaboration with international sister companies and partners.
• Please make sure all insurance products comply with relevant international regulations and follow the company's risk management policies.
• Foster a collaborative and creative work environment that encourages innovation and empowers team members to achieve their full potential.
• Comfortably and eloquently presents opportunities to senior leadership and partners while influencing adoption.
• Supports the definition of the overall product strategy, vision, and roadmap for the international private health insurance portfolio.
• Be the commercial leader for the product portfolio throughout the business, working with technology and commercial teams to drive customer uptake and satisfaction.
• Lead the design process for new insurance products, incorporating customer feedback and usability studies to create compelling user experiences.
• Comfortable speaking with brokers and agents to discuss opportunities.
• With the Sales team, define and execute benefit-led customer migration strategies, to optimize CLV and drive positive commercial adoption of new propositions and products.
• Leads post-implementation reviews and monitors product KPIs.
• Speaks the language and liaises with actuaries to create a clear and well-articulated product and service portfolio across a broad price spectrum, maximizing our consumer and customer needs coverage.
• Commercially manages the performance of Best Doctors product portfolio.
• Collaborate with internal stakeholders, including actuaries, underwriters, product implementation, operations, and marketing teams, to ensure product offerings are well-structured and meet regulatory requirements.
• Identify and assess market opportunities, customer needs, and competitive landscapes to drive product innovation.

REQUIREMENTS:

• Solid analytical and numerical skills.
• Experience of conducting portfolio rationalization exercises on a regional scale.
• Educated to degree level, and/or recognized commercial and business-related qualification or equivalent
• Experience of operating in a regulated market, specific experience in healthcare, or access will be highly advantageous.
• Understanding and knowledge of IPMI products are preferred.
• Demonstrated success in delivering innovative new products.
• Strong knowledge of health insurance market dynamics, customer behavior, and industry best practices.
• Business experience, which should include managing a multi-country insurance product portfolio.
• Clear communication and presentation skills.
• Educated to degree level, and/or recognized business qualification or equivalent.
• Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels.
• Fluent English & Spanish
• Proven track record of successfully launching and managing international insurance products.

Best Doctors Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Best Doctors Insurance is committed to a diverse workforce. Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.