Director Of People Operations

About Belle

is a tech-enabled network of Advanced Nail Technicians, or “Belle Technicians,” who provide engaging, in-home therapeutic foot care to senior citizens. Our team is revolutionizing the foot healthcare paradigm, from disorganized reaction to thoughtful prevention. We proudly protect the feet, independence and lives of those we serve, all while creating an amazing experience in the home, where customers relax and feel special. It is important that all teammates feel included, respected and motivated about the work they do. Belle is rapidly growing, which presents each team member with incredible opportunities for the future.

Purpose of this Role

Belle is hiring a Director of People Operations to design and oversee the talent acquisition and learning & delivery programs for our most crucial role - the Belle Technician. The perfect candidate has a passion for bringing order, systems and analytics to a complex, fast-paced function.

Responsibilities

• Collaborate with Demand & Regional Managers (RMs) to prioritize hiring needs
• Curate a positive initial impression
• Implement standardized, innovative interview techniques and assessments to identify best-fit candidates
• Ongoing education to cultivate BT mastery & bonus optimization
• Wow candidates with the company, role and opportunity
• 1-week onboarding & shadowing
• Develop and execute talent acquisition strategies that:
• Create a comprehensive program, transforming new hires into Belle experts
• Learning and delivery
• Enable effective reporting and analytics
• The four major L&D components include:
• Develop a singular KPI that indicates an RM’s recruiting effectiveness
• Rationalize recruiting spend
• Determine necessary learning infrastructure (e.g. learning management software (LMS), study guides, knowledge assessments)
• Create standardization
• Talent acquisition
• Optimize the hiring manager experience
• Design and develop a scalable learning program, which instills skills and behaviors that directly create value for Belle and/or (health plan) clients
• Achieve average fill rate of < 14 days
• Quality Assurance: how RMs conduct quality control
• Systemic interventions: design and monitor performance (e.g., how and when RMs intervene on poor performance)
• Continuously track and analyze recruitment pipeline and metrics to assess effectiveness and drive improvements
• Oversee and enhance the onboarding journey for new Belle Technicians, ensuring a seamless and meticulously curated experience from recruitment through the first 90 days of employment
• Develop and curate a diverse range of training programs, workshops, and e-learning modules that cater to the development needs of BTs
• Represent Belle’s brand
• Implement KPIs and a simple BT comp structure that reflect value creation
• Implement tools/processes to:
• Achieve Belle KPIs (e.g., time to fill, first 90-day retention)

Experience, Skills & Personality

• Comfortable being a thought leader, but also an individual contributor
• Minimum of 5 years experience scaling systems and processes in high growth environments
• Experience with a distributed and/or service-level workforce preferred
• Minimum of 5 years experience in scaling and building a Talent Acquisition team
• Strong technical proficiency with computers, google suite, digital platforms
• Comfortable with 30%+ travel
• Excellent written and verbal communication
• Experience implementing LMS & ATS
• Excited and comfortable joining a high growth, fast-changing team
• Systematic thinker and operations-minded
• Minimum of 5 years experience with instructional design

Benefits

• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives
• Health, dental and vision benefits
• Flexible work environment
• PTO and sick time
• 401k
• Competitive salary based on experience

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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