Director Of Operations Bakery Group Nyc

We are hiring for a Director of Operations

for Growing Bakery Group in NYC with 5 locations!

This is a varied, challenging role for an experienced hospitality professional who loves food and people and wants to be in a leadership role as part of a growing business in NYC.

You are responsible for managing the smooth daily operations of all five retail stores (4 in NYC & one in Jersey City) as well as overseeing wholesale, head office, marketing & sales, human resources, brand integrity and building a culture of warmth and excellence.

Email us with your resume to:

[email protected]

THE ROLE – 4 main pillars:

1. MANAGING THE MANAGERS:

• Empower the managers and keep them accountable to their responsibilities. Build a team culture, resolving problems and diffusing conflicts or issues.

• Empower direct reports and their teams to give our customers the warmest possible welcome. Friendliness, professionalism and product knowledge are fundamental to our business.

• Display high levels of communication, leadership and collaboration to develop talent, instill great employee morale and give confidence to your team.

• Approachable and solution-based attitude that invites approachability and the ability to diffuse conflict.

• Implement a system of proper staff education across stores, train new employees to enhance job performance and retention and oversee continual development and implementation of onboarding and building culture.

• Education and training with existing and new products – instilling an appreciation of artisan food & making sure staff know and understand sourdough and other Bourke Street Bakery specialties.

• Ensure excellence in coffee through barista training & maximizing opportunities through our existing coffee program.

• Develop front-of-house operational strategy to retain and build customer loyalty.

• Implement and refine operational policies and practical strategies to drive productivity, profitability and customer satisfaction.

• Support managers with staff recruitment and terminations as required.

2. DRIVING SALES:

· Increase in-store and online profitability and work with marketing to identify and capitalize on seasonal periods, food trends and market demands

· Maintain Yellow Dog inventory software, and use basic data analytics to drive sales and meet targets.

· Overview any new store buildouts with architects and contractors and the owner.

3. SUPPORT BACK OF HOUSE:

· Build and maintain excellent working relationship with the production manager (kitchen lead) to ensure BOH and FOH work seamlessly together.

· Support production manager with staff recruitment and terminations as required.

· Oversee a smooth logistics operation between kitchen production and delivery driver.

4. OFFICE MANAGEMENT:

· Oversee a small office team to ensure all daily orders, tasks and shop requests are met

· Oversee team management of food ordering platforms.

· Ensure brand integrity through social media channels and newsletters is maintained

· Responsible for all staff recruitment and terminations

· Provide strong leadership, supervision, effective communication, attention to detail, organization, and problem-solving.

· Sourcing and organization of vendors to simplify ordering across all retail stores.

· Oversee team to ensure management of inventory and waste, shift scheduling, customer service and client relationships.

· Review all back-end operations, Insurance, banking, digital platforms, health and safety.

IN ESSENCE:

· Your success will come from empowered managers who can think on their feet and solve issues independently.

· You will be detail-oriented, calm, focused and able to implement change.

· You will have a high degree of emotional intelligence as well as the ability to read and respond to sales figures and financials.

· You will be highly autonomous and ultimately responsible for the operating health of the business.

· This role does not include: payroll processing & invoice payment.

· This role currently has 6 direct reports: 2 district managers, 1 store manager, production manager, HR & office supervisor, marketing/comms manager.

· This is primarily a 8am – 5pm Monday to Friday role, but will require emergency attention on the weekends.

· This role needs to have a high touch at the Nomad store. However as it is primarily an office role you could be based out of Chelsea or Jersey City for half the time.

WE OFFER:

· Salary Range:

$115,000 / 130,000 salary (based on experience) +

very competitive bonus on Net Profit:

10% = 20K bonus 12% = 30K 15% = 50K

Currently the company profits are above 12%

+ Benefits:

• 15 days paid leave
• Health Care TBD
• 401K offering (no matching)

• Staff perks including meals, coffee, bakery goods, staff discounts

• A thoughtful flexible working environment and team dedicated to excellence.

• One week paid trip to Sydney Australia to work in the Sydney bakery after 1 year of employment.

ABOUT us:

Australia’s most beloved artisanal bakery-café, our bakery group is a celebration of everyday pleasures: delicious coffee and handmade baked goods including sourdough breads, sausage rolls, meat pies, cookies, cakes and more. Considered an iconic and must-visit destination for locals and visitors alike, mentioned in every Australian good food guide list, now with four bakeries in Manhattan (NoMad, Chelsea, Upper West, Grand Central Terminal) and one in Jersey City. Recently named one of Eater NY’s 15 top essential NYC bakeries & featured in the New York Times.

Email us with your resume to:

[email protected]