Director Of Operations And People

A leading NJ Law Firm is looking for an experienced Director of Operations & Business Development to join our dynamic team.

This is an In-Office position in Bergen County, NJ.

About You:

We are looking for a driven “A” player who’s seeking growth opportunities within the firm and is not afraid of taking on various responsibilities. If you’re a self-starter, goal-driven, care about the business you work in, and appreciate a company that invests in its talent, keep reading.

This is a full-time, in-office role.

About Us:

The company is a highly respected firm with a reputation for caring for our clients, performing at a high level, and delivering exceptional service. We are a rapidly-growing firm that is committed to excellence.

Description:

As a Director of Operations & Business Development, you are responsible for managing the firm's operations and maximizing clients’ satisfaction and engagement. Your responsibility is to manage the team, and engage with clients and potential clients pre, during, and post-consultation, driving customer satisfaction and ensuring high retention. Your job is also to help develop new businesses in creative ways,

• Identify, design, and implement strategic initiatives and quarterly projects to grow the company with a focus on clear accountability and timelines for implementation across the organization.
• Work with attorneys and partners to grow their book of business through special projects, creating processes, training, and supporting their business development goals.
• Make data-driven decisions, and ensure company health.
• And more
• Review performance, empower personal development, setting quarterly objectives, monthly check-ins, and weekly one-on-ones to ensure all staff is well supported.
• Build and maintain internal processes and ensure all follow them
• Oversee billing, paralegal, accounting, client services, technology, and administrative functions. Building KPIs, dashboards, and automated processes to gather data for reports and data-based decision making
• Focus on day-to-day operations through clear KPIs and other metrics in all areas of the business.
• Provide actionable insights to improve systems and processes from these feedback loops
• Lead, manage, and support CEO, partners, attorneys, and all staff.

Requirements:

• Tech Savvy - Quick learner and fast-paced using various software and services such as SaaS, databases, automation, CRM, ERP, and reports
• Strong Interpersonal skills and Emotional Intelligence. Positive, confident.
• Strategic and tactical thinking
• Min. 2 years of relevant experience as a Director of Operations
• Know how to calm people and make them feel heard.
• Highly Organized with strong project management skills