Director Of Hub Services

About Accord BioPharma

At Accord Biopharma we go beyond the biology of medicine to see diseases from a patient’s perspective. Our focus is innovating high quality therapies that enhance the overall treatment experience.Accord Biopharma is the US biopharmaceutical division of Intas Pharmaceuticals Ltd. Intas is a vertically integrated group present in all segments of the pharma value chain: CRO, generic drug development, API manufacturing, generic drug manufacturing, drug marketing and biopharmaceuticals.

Descriptive Summary

Accord BioPharma is seeking a highly experienced and skilled professional to join our team as the Director of Hub Services. This position plays a crucial role in the effective management and coordination of our pharmaceutical hub services, ensuring seamless operations, exceptional customer service, and adherence to industry regulations. The ideal candidate will have prior experience in hub management within the pharmaceutical industry and a deep understanding of patient support programs.

Essential Job Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Leadership and Strategy:

·Develop and execute the overall strategic vision for the Hub Services department, aligned with Accord BioPharma's business objectives.

·Provide leadership, guidance, and mentorship to a team of hub services professionals, fostering a collaborative and high-performing work environment.

·Collaborate with cross-functional teams to ensure effective integration and alignment of hub services with other departments, such as marketing, sales, medical affairs, and compliance.

Hub Operations Management:

·Oversee all aspects of hub services operations, including patient support programs, reimbursement support, specialty pharmacy operations, and patient assistance programs.

·Ensure compliance with regulatory requirements, industry guidelines, and best practices in hub services operations.

·Monitor key performance indicators (KPIs) and implement strategies to optimize operational efficiency, cost-effectiveness, and overall customer satisfaction.

·Continuously evaluate and enhance existing processes and workflows to improve service quality and streamline operations.

Patient Support Program Management:

·Collaborate with internal stakeholders and external partners to develop, implement, and manage patient support programs, ensuring timely and accurate delivery of services.

·Monitor program performance, evaluate data, and identify opportunities for program improvement and optimization.

·Stay updated on industry trends, patient access programs, and changes in regulations that may impact patient support services, and proactively make recommendations to adapt strategies accordingly.

Relationship Management:

·Foster strong relationships with key stakeholders, including healthcare providers, specialty pharmacies, advocacy groups, payers, and patients, to enhance collaboration and ensure a positive experience for all parties.

·Collaborate with market access and commercial teams to understand market dynamics, patient needs, and emerging trends, and incorporate insights into hub services strategies.

·Represent Accord BioPharma in external meetings, conferences, and industry forums related to hub services and patient support programs.

Compliance and Quality Assurance:

·Ensure hub services operations comply with relevant laws, regulations, and industry standards, such as HIPAA, FDA regulations, and the PhRMA Code.

·Develop and maintain robust quality assurance processes to ensure accurate and compliant delivery of services.

·Conduct regular audits and implement corrective actions to address any identified gaps or non-compliance issues.

The above responsibilities represent the major tasks assigned to incumbents in this job. They are notintended to be an exhaustive list of all tasks.

Core Competencies

·Bachelor's degree in a relevant field (Pharmacy, Business, or Life Sciences). Advanced degree preferred.

·Proven experience (at least 7-10 years) in hub management, patient support programs, or related roles within the pharmaceutical industry.

·Deep understanding of hub services operations, patient access programs, reimbursement support, and specialty pharmacy operations.

·Strong knowledge of healthcare regulations and compliance requirements, including HIPAA, FDA regulations, and the PhRMA Code.

·Excellent leadership and people management skills, with the ability to inspire and motivate a team towards achieving goals.

·Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.

·Analytical mindset, with the ability to leverage data and metrics to drive operational excellence and make informed decisions.

·Proactive and solution-oriented approach to problem-solving, with a demonstrated ability to adapt to changing business needs and priorities.

Join Accord BioPharma as our Director of Hub Services and contribute to our mission of improving patient access to life-changing pharmaceutical products.

Accord BioPharma Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, age, veteran status/military status, disability, genetic information, or any other characteristic protected by law in any local, state or federal law. Accord complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.