Director Of Foundation It & Automation

OnsiteTencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.
We are currently seeking a Director of Foundation IT & Automation in Palo Alto CA, leading overseas (outside of China) Foundation IT operations and IT automation.

• Define and deliver analytics/metrics to drive and measure the IT operations excellence, support quality and customer satisfaction.
• Collaborate with various business and IT teams in Americas, Europe, and Asia, as well HQ teams in China, align the needs and solutions, influence/drive the necessary changes to achieve timely results.
• Partner closely with other Overseas IT teams to design, build and operate a simple, sleek, cohesive digital employee experience, including the necessary applications, tools, gadgets, and processes. We believe this is a critical component to enable Tencent’s employee self-services, and rapid business growth in Overseas market.
• Proactively balance global and local needs to ensure manageability and local user satisfaction.
• Lead our practical, best in industry, global IT automation strategy, to enable high user productivity and low cost IT support efficiency. This includes our Overseas Employee Center & ServiceNow enterprise platform, workflow automation etc.
• Develop a continuous improvement program focused on business value, process optimization, cost avoidance, cost reductions and IT “Speed to Market.”
• Lead overseas foundation IT operational excellence to enable users distributed in Americas, APAC and Europe, including standard IT services such as hardware, software, email, productivity platforms (Slack, Jira, Confluence) and workplace infrastructure.
• Drive overseas foundation IT customer satisfaction as IT is at the frontier to provide one of the most important experience for our global employees every day.

• Self-motivated, articulate, passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner.
• Collaborative, independent, insistent, flexible, and open minded. And you see no conflict in any of these things.
• Positive by nature, a great team player, and both dependable and autonomous.
• Love satisfying customers with a state of art cloud solutions, realizing ideas, building services, and unlocking the potential of new technology!
• Knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind.
• Customer oriented and could work at a very fast pace.

• Bachelors degree. MS/MBA preferred.
• Bilingual (English, Chinese) preferred but not required.
• 10+ years of working experience leading IT Operations & Automation in fast pace Internet or high tech companies, accustomed to managing mission critical systems and business users with high expectation.
• Well-rounded knowledge of IT security, compliance and global regulations in data security, cyber security, and privacy.
• Demonstrable success of proactively discovering opportunities, making proposals, delivering & optimizing results to for simple & sleek customer user experience.
• Proficient with IT operations best practices, automation, self service, cost optimization.
• Demonstrable results in delivering modern, integrated, innovative digital IT automation experience and cloud-based SaaS applications.
• 5+ years of experience managing global IT teams and delivering towards global+local business/IT needs.

California
The base pay range for this position in the state(s) above is $135,000 to $247,500 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.