Director Of Food And Beverage

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.
Position Summary:
The Food and Beverage Director must want to be at the heart of this experience and further, have a passion for the product, service and the warmth of genuine hospitality that governs and permeates all actions, program, hiring and training efforts. Meadowood’s Food and Beverage Director is a leader who gives the most competent Food and Beverage staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career.
The Food and Beverage Director is responsible for directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff. Areas of responsibilities include all F&B staff and venues including Forum, The Pool Terrace Café, Private Dining, Catering & Banquets, Staff Cafeteria, and associated storerooms, kitchens, administrative offices, both on and off property.
Major Responsibilities & Work Activities
Guest Satisfaction

• Monitor guest reactions, conferring frequently with staff to ensure guest satisfaction.
• Ensure guest satisfaction through continual monitoring and maintaining highest level of service and wine & cuisine offerings across all venues of the F&B division.
• Ensure individualized attention to all guests by keeping current of daily house counts, arrivals/departures, VIPs and in-house group activities, locations and times.
• Facilitate individualized attention to all guests by maintenance of guest history in V1 database ensuring that F&B staff log individual guest preferences into guest records and utilize this information when interacting with guests.
• Correspond directly with guests having negative experiences with division.

Financial

• Review F&B sales daily, resolving discrepancies with accounting.
• Oversee the development of annual F&B budget including average checks (food, liquor/beer and wine) and cover counts by outlet and meal period, labor (staffing guide) by department, cost of sale, percentages and other related expenses.
• Maintain labor and associated costs within budgeted parameters.
• Manage payroll through strict review of F&B manager and staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands.
• Review monthly financial information explaining variances between P&L, budget and historical performance.
• Oversee all aspects of the division’s financial standing on a month-to-date, year-to-date standing.

Staff Management & Development

• Conduct weekly F&B manager meeting
• Directly supervise F&B managers of Forum, The Pool Terrace Café, and Banquets; Executive Chef; F&B Division staff.
• Oversee hiring of F&B staff, interviewing all candidates being considered for hire to ensure cultural and experiential fit into division.
• Implement professional development plans for F&B staff
• Manage performance of direct reports with consistent coaching, training and performance reviews
• Foster and promote a cooperative working climate, maximizing productivity and staff morale
• Develop and implement Banquets point system.
• Prioritize, organize and delegate work assignments for direct reports, following up as appropriate to achieve desired results.
• Develop and implement cross-training such that staff are knowledgeable, experienced and interchangeable across F&B venues.
• Handle disciplinary situations and counsel staff members according to Meadowood standards as established through Human Resources.

Standards Development & Maintenance

• Collaborate with Executive Chef on development, presentation, pricing, pre-implementation tasting and implementation of all menus to ensure adherence to the high, consistent standards.
• Monitor F&B staff performance in all phases of service standards and job functions, ensuring that all procedures are carried out to establish standards.
• Inspect all aspects of the F&B environment ensuring compliance with standards of cleanliness and order, directly respective personnel to rectify deficiencies as appropriate.
• Ensure all staff grooming and attire standards are adhered to at all times.
• Follow and teach all Meadowood and Forbes Standards.
• Maintain complete knowledge and strictly abide by local, state and federal liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Purchasing & Receiving

• Ensure that all expenditures are within budgeted parameters.
• Approve all F&B related invoices (food, beverage, non-food, non-beverage) ensuring that invoices are coded correctly and forwarded to accounting in a timely manner.
• Set and maintain pars for china, glass, silver and linen for all outlets as appropriate.
• Ensure that scheduled inventories for food, beverage, china, glass, silver and linen are performed consistently and accurately.

General

• Be familiar with all aspects of Meadowood services and features
• Track F&B trends and new concepts throughout Napa Valley.
• Ensure that all F&B staff have updated Food Handlers Permits and TIPs training.
• Serve as active member of Executive Committee
• Maintain all policies and procedures as detailed in the Staff Handbook
• Maintain current knowledge of industry trends and competition

Personal Characteristics Required

• Strong values and integrity
• Thorough, detail oriented, organized, and pro-active
• Strong leadership skills
• Team player
• Strong sense of style and taste
• Strong, intuitive ability to deliver exceptional customer service
• Independent thinker and doer
• Proven work ethic in pursuit of excellence
• Professional and positive attitude

Experience/Knowledge Required

• Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service).
• Working knowledge of State of California Wage and Hour laws.
• Familiarity with food, beverage and labor cost controls.
• Food service experience, front and back of house.
• Strong knowledge of wines, with focus on Napa Valley and California wineries.
• Minimum of ten years' experience in Food and Beverage management
• Working knowledge of local, state and federal liquor regulations.
• Working knowledge of Forbes Travel Guide and their standards.
• Two years' experience as a Food and Beverage Director, preferably at a Relais & Chateaux (or equivalent) hotel, Four Seasons, St. Regis.

Physical Requirements

• Able to ascend and descent stairs.
• Able to work in a variety of locations including sitting in office environment, standing in restaurant environment, walking in catering environment.
• Able to endure abundant physical movements in carrying out job duties of all functions in division.
• Able to exert physical effort in transporting equipment and wares.

Working Conditions

• Variety of locations including office, restaurant and outdoor environments.
• Due to the nature of the hospitality industry, you may be required to work weekends and holidays.

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.
Benefits

• Employee meals
• Life insurance
• Health insurance
• Wine Classes
• On site Parking
• Employee dining discounts
• Paid time off
• 401(k) matching
• Vision insurance
• Dental insurance

More detail about Meadowood Napa Valley, please visit https://culinaryagents.com/entities/4410-meadowood-napa-valley