Director Of Events Jobs

RESPONSIBILITIES

Manages the operations and maintenance of the events department daily functions in cooperation with the Director of Relationships. This individual will oversee activities of staff including servers, bartenders, etc. and ensure the highest quality of work from all parties. During events, will oversee setup and breakdown of functions to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality.

Member Events Main Duties

· Coach all staff through events; train and maintain expectations of client in terms of appearance, set-up, service, and food quality.

· Proactively anticipate guests’ needs and respond promptly in a solutions-oriented manner.

· Ensure staff and management always maintain positive guest relations.

· Resolve guest complaints, partnering with the appropriate stakeholders and ensure maximum guest satisfaction.

· Maintain complete knowledge of and comply with all departmental policies/service procedures and standards.

· Oversee all daily banquet setups in terms of BEO requirements, space appearance, A/V equipment, maintenance, storage, and equipment for both current and future events.

· Oversee event setup persons through daily activities including, furniture manoeuvring, equipment maintenance, storage cleanliness and productivity.

· Ensure quality control across all items from both kitchen and bar. Ensure quality work of cleaning crews in terms of space appearance, maintenance, storage, and equipment.

· Maintain/ensure continued professional and quality communication between all food service and kitchen staff.

· Maintain complete knowledge of correct maintenance and use of equipment including but not limited to portable bars, A/V equipment, dishwashers, kitchen equipment, etc. Use equipment only as intended.

· Ensure/maintain proper stock of banquet equipment as needed for departmental operation.

· Maintain complete knowledge of:

o scheduled daily events.

o function times/schedules (including staff in times, breaks, etc.)

o employee daily schedule/ expected duties and setups for daily and future functions.

o daily activities of both active and non-active function spaces (i.e., sunset, rest reservations, etc). Plan daily activities and setups accordingly.

Leadership Duties

· Ensure maintenance of all storage areas and equipment handling throughout hotel areas, Food & Beverage, etc.

· Oversee all banquet equipment to ensure proper return, stock, and storage. Inform management of needed replacement or refilling.

· With the support of the finance department, oversee tip records and distribution for all cash tips for events.

· With the support of the People & Development department, attend to all employee concerns and requests regarding schedule, payroll and general concerns as applicable. Communicate with department heads as needed.

· Ensure maintenance of all A/V and specialty items obtained from executive office.

· Ensure that the team is staffed, schedules are made, and holiday requests are submitted.

· Book freelance technicians and AV equipment when needed.

Required Skills/Qualifications:

• Exceptional interpersonal and relationship-building skills. Can maintain composure under pressure and proactively solve any available problem.
• Hospitality or music experience a plus, not a must.
• An essential part of the job is being available on a flexible schedule and willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may be required on a regular basis but is mandatory when needed.
• Strong critical thinking skills and possesses the ability to exercise sound judgment and solve problems quickly and effectively.
• Able to effectively use data and analytics to make business-minded decisions.
• Knowledge of digital tactics - such as Search Engine, Digital Asset, Social Media and Micro-Media Optimization.
• Ability to multitask and execute under pressure in a demanding and fast-paced environment.
• Minimum of 5+ years of cultural event programming, or cultural event production experience.
• Collaborate and communicate well to provide direction and delegation to efficiently accomplish tasks at hand.
• Energetic, flexible, collaborative, a proactive; a team leader who can positively and productively impact both strategic and tactical financial decisions, as well as administrative initiatives.
• Create programs to support consistent growth of membership recruitment, pipeline, process and retention.
• This person will be creatively and culturally driven to develop and foster a network to execute large-scale events.